Shivam Nabha

Results-oriented Operations & Technical Support Specialist with 4+ years' experience in customer service, process optimisation, and team leadership. Skilled at improving efficiency, enhancing service quality, and driving operational excellence. Currently completing an MSc in Management (UK) with a focus on strategic decision-making, business operations, and talent management.

Recognised for problem-solving, cross-cultural communication, and delivering consistent results in fast-paced environments.

FC Associate at Amazon (2024-08 – Present)

• Ensured 100% product accuracy through efficient scanning and inventory control.
• Carried out quality checks and implemented corrective measures to reduce defects.
• Supported cross-functional teams to streamline workflows, improving operational speed and accuracy.
• Maintained detailed records, contributing to compliance and audit readiness.

Branch Manager at Broadway Immigration Service (2021-05 – 2023-08)

• Managed branch operations, overseeing client services, staffing, and compliance.
• Recruited, trained, and supervised a 30+ member team, achieving high staff engagement and retention.
• Designed and executed growth strategies, driving a 15% increase in revenue and improved client satisfaction.
• Optimised scheduling and resource allocation, boosting productivity and reducing operational costs.

MSc in Management – University of Lincoln (2023-09 – 2024-09)

Bachelor of Arts – Punjabi University, Patiala (2016-09 – 2019-06)

Senior Secondary – A.S. Senior Secondary School, Khanna (2014-09 – 2015-06)