Technical Motor Claims Handler at Davies Group (2023-10 – Present)
Handling email and telephone enquiries from brokers, fleet managers, underwriters, clients, solicitors, engineers, recovery agents and handling a caseload, managing claims from start to end
- Support valued clients by proactively handling a range of Motor claims varying in value including road traffic accidents, uninsured loss recovery, third party interventions, key theft and property damage
- Talk with the insured, third parties, emergency services and witnesses to gather all information about the claim, checking policy information and cover
- Conduct reviews, instruction, management and monitoring of external service suppliers and further investigation in partnership with colleagues in specialist areas depending upon the nature of each claim
- Consult with other staff and negotiate with third parties to decide the outcome of the claim and any compensation to be paid informing the client of the outcome
- Handle accidental damage, total loss, non-fault, recovery and TP property damage claims, third party administration of claims
Household Claims Handler at The AA (2023-05 – 2023-07)
Enhance AA's customer service delivery as a Household Claims Handler, responsible for handling a portfolio of household claims with opportunity to specialize in a particular area of property claims
- Handle a portfolio of subsidence losses liaising with Engineers, Surveyors, Loss Adjusters, Policyholders, and other parties to reach an equitable settlement to the claim
- Take case ownership of claims that include accidental damage, storm, floods, escape of water/burst pipes, theft, fire, and impact
- Take ownership and responsibility for a portfolio of cases and see each case through to completion, providing outstanding customer experience during difficult time for the customer
- Make further investigations into whether fraud is suspected
Claims Adjuster at Arthur J. Gallagher & Co. (2022-06 – 2022-11)
- Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with GB realistic reserving philosophy
- Clearly explain decisions on liability, negotiating settlement within authority level where appropriate
- Liaise with and control own solicitors to ensure cases not abandoned to them
- Handle claims from inception to conclusion, whether this be settlement or repudiation, able to work to daily minimum targets
- Identify potential fraud and recovery opportunities
- Handle baggage and Money, cancellation, curtailment, delayed Baggage, medical and other Expense, missed Departure, PA and IllnessTravel Delay
PPI Complaints Officer at HSBC Global Services UK (2019-07 – 2021-07)
- Investigate and assess written complaints from customers regarding the missselling of Mortgage Repayment Protection
- Take end to end responsibility of a customer's case, from the point of it being raised through to resolution
- Undertake investigation, process refunds, issue cheques and liaise with other departments of the bank
- Receive and act on regular monitoring feedback from quality assessments regularly performed within the 'My Customer & Me' framework
- Fully certified in HSBC Global Services UK for full decision making BAU cases, hold letters & commission only cases
Assistant Manager - HR (Recruitment & Training) at Conneqt Business Solutions Ltd. (2012-07 – 2018-11)
Recruitment responsibilities
- Involved in full recruiting life cycle & end to end recruitment, pre-screened all resumes prior to sending them to corporate hiring managers for consideration
- Source CVs from various channels such as referencing, company's own database, Job Portals (Monster, Naukri) and networking tools such as LinkedIn
- Hire employees and initiate the new hire paperwork process
- Design a structured Induction program for all new joiners and responsible for their orientation and induction, prepare an Induction manual with process details
- Coordinate for IJPs (Internal Job Postings)
- Facilitate all new employee orientations to foster a positive team attitude
