Shmya Hines

l am an experienced professional with strong background in supporting vulnerable children in residential care settings. Over the years, I have developed a deep understanding of the needs of young people, working closely with social workers, external professionals, and families to ensure that children are placed in safe, nurturing environments.

I am highly skilled in managing sensitive information, coordinating referrals, and maintaining strong, collaborative relationships with multi-disciplinary teams and local authorities to achieve the best outcomes for young people in my care.

I have excellent report-writing skills, with experience preparing detailed monthly reports, updating risk assessments, and reviewing Behaviour Support Plans (BSPs). I am meticulous in ensuring that all documentation is accurate, up-to-date, and compliant with safeguarding standards.

With a keen attention to detail and a commitment to maintaining high standards, I thrive in fast-paced environments where I can prioritise tasks and work independently. I am also proficient in digital systems, with proven experience managing records, emails, and data management tools. Recently, l completed my

Level 3 Residential Childcare qualification and remain committed to ongoing professional development.

Key Skills

Referral coordination & multi-agency liaison

Safeguarding & child protection awareness

Relationship building with professionals & families

Managing sensitive and confidential information

Accurate record-keeping & digital systems

Prioritising workload in fast-paced environments

Independent working & decision-making

Strong communication & organisational skills

Children's Residential Support Worker at Woodford Children's Home Ltd. (2023-12 – Present)

• To encourage young people to do activities and take responsibility for their own lives depending on their age.
• To keep the homely, friendly culture and environment of the homes.
• To be able to deal with challenging behaviours when needed.
• Protect children and young people from risks to their health and welfare.
• Provide support for the children and young people in the home and to promote their independence and well-being.
• Maintain a safe environment for young people.
• Ensuring the safety of the students and maintaining an up to date knowledge of the individual's; care plan, guidelines, reward system and preferred method of communication.
• Supporting challenging behaviour safely and sympathetically.
• Develop and maintain good working relationships with the staff, parents, Social Workers and other professionals that may be involved in the young people's lives such as Psychologists

Bar Associate at Wetherspoons JDW (2019-09 – 2023-10)

• Deliver excellent customer service, at all times
• Serve and present beverages, quickly and efficiently, meeting standards
• Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times
• Keeping up to date with current promotions and new products
• Make customers aware of offers and drink range
• Speak to customers to ensure that they are satisfied with their meals
• Be involved and contribute at team meetings
• Deep cleaning bar when closing
• Glass wash
• Doing bottle up and stock everyday

Team Leader at Swift Caribbean delight (2018-01 – 2019-09)

• Serving customers, handling complaints and enquires
• General cleaning
• Handling money
• Taking phone orders and assisting with deliveries
• Set clear team goals
• Delegate tasks and Monitor team performance

Student Placement at Makeup London academy (2016-04 – 2016-04)

• Greeting and serving customers dealing with enquires
• Managing telephone calls
• Booking and cancellations of customer appointments
• Face modelling for makeup artists
• Stocking/ replenishing items
• General shop cleaning

NCFE CACHE LEVEL 3 DIPLOMA FOR RESIDENTIAL CHILDCARE (ENGLAND) (A Level) in Residential Childcare – NCFE CACHE (2024-01 – 2026-03)

Bsc International Tourism Management in International Tourism Management – Middlesex university London (2020-09 – 2023-06)

BTEC Travel and Tourism level 3 in Travel and Tourism – Sir George Monoux college (2017-09 – 2019-05)

English, Religious education, Art, Workskills, BTEC Travel and tourism level 1, BTEC travel and tourism level 2 (GCSE or equivalent) in General Education – Skinners academy (2012-09 – 2017-07)