Customer Care Specialist – Life & Pensions - Diligenta Ltd - Basingstoke
(2026-03)
- Facilitated informed decision-making for customers regarding life assurance, savings, investments, and pensions to empower individuals in securing financial futures.
- Streamlined record workflow to enhance operational effectiveness and ensure compliance with the prescribed QA framework for accurate management information.
- Facilitated initiatives aimed at enhancing customer experiences. Reduced risks to avert potential harm to customers. Supported customers with tailored programmes focusing on those exhibiting vulnerable characteristics.
Call Advisor - Remote Role (Contract) - Companies House - Cardiff
(2025-03 - 2025-09)
- Serve as primary contact for company, ensuring clear, empathetic communication to address customer inquiries and concerns promptly and effectively.
- Assisted in verifying submitted evidence and documentation according to best practice procedures.
- Facilitate company registrations, file company accounts, and manage confirmation statements to ensure compliance with statutory requirements.
- Facilitated clear guidance for updating company details. Assisted in streamlining processes for closing accounts. Supported decision-making by evaluating documentation for authenticity.
- Advised clients on penalty fees for late filing while ensuring compliance with established regulations.
Maternity leave - Extended time off for Childcare
(2022-10 - 2025-02)
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
NHS Call Handler - Remote Role - NHS UK (Serco) - Manchester
(2020-09 - 2021-09)
- Handled diverse calls from patients, providing assistance and information as required. Recorded patient details on public registers in compliance with GDPR and data protection regulations. Compiled statistics to support continuous process improvement initiatives.
- Conducted welfare checks related to COVID-19 to ensure customer wellbeing and compliance with health guidelines.
- Cultivated in-depth understanding of legislation pertinent to specific responsibilities.
- Delivered exceptional customer service while ensuring compliance with all calls within established guidelines.
Eligibility Screening Advisor (Student & Graduate Recruitment) - Deloitte LLP - London - London
(2017-07 - 2017-10)
- Assisted in recruitment processes by coordinating communication with business and external partners on special projects. Supported screening efforts for all applications to ensure quality candidates. Facilitated collaboration among teams to streamline recruitment activities.
- Ensured compliance with Deloitte policies and procedures through thorough due diligence checks.
- Facilitated seamless communication with prospective employees by managing high volumes of inbound and outbound calls and email queries.
- Organised relevant documentation and processes for onboarding new starters to ensure seamless integration into the company
Accounts Executive - BNP Paribas leasing solutions Basingstoke - Basingstoke
(2014-02 - 2017-07)
- Oversee client accounts and resolve issues to guarantee accuracy in financial reporting. Guide clients in choosing optimal vehicle leasing solutions while managing fleet requirements effectively.
- Developed strategic relationships with clients and key stakeholders to enhance collaboration. Oversaw coordination of quotes, correspondence, and enquiries to streamline processes. Ensured effective communication across all levels of interaction to foster transparency.
- Guarantee compliance with established processes and procedures to maintain operational integrity.
Recoveries Assistant - Scottish & Southern Energy, Basingstoke - Basingstoke
(2010-09 - 2013-12)
- Address customer enquiries and resolve disputes with professionalism, empathy, and efficiency to ensure a positive experience.
- Managed delinquent customer accounts to secure overdue payments. Assisted customers by identifying and referring them to debt management services. Facilitated payment recovery through various outreach methods.
- Contact clients regarding outstanding balances. Provide support to customers facing financial difficulties. Manage and develop personal plans to facilitate gradual debt settlement or escalate legal actions when necessary
