Shona Meade

Highly professional and customer-focused hospitality specialist with over 6 years of experience across restaurant and hotel environments. Proven track record of delivering excellent guest service, handling customer inquiries and complaints, and supporting smooth front-of-house operations. Strong communicator with a calm, solutions-driven approach, able to thrive in fast-paced settings while maintaining high service standards.

Customer Service Associate - Premium Hospitality Group - London

(2025-12)

• Provide high-level customer service ensuring positive guest experiences
• Resolve customer issues efficiently and professionally
• Support front-of-house operations during high-volume periods

Front of House Team Member - DeRoya Lounge - Barking

(2024-10 - 2025-01)

• Greeted and seated guests promptly
• Took and processed food and beverage orders accurately
• Responded to customer feedback professionally

Team Member - Novotel Hotel - Canary Wharf

(2021-11 - 2023-10)

• Primary contact for guest inquiries
• Coordinated maintenance issues
• Resolved guest complaints calmly and effectively

Server / Waitress - MyLahore - Barking

(2019-09 - 2021-11)

• Delivered high-quality table service
• Managed POS, cash, and card payments accurately

Waitress - Barrel Fish Bar - London

(2019-04 - 2019-09)

• Processed customer orders accurately
• Maintained service standards during busy periods

GCSEs - Including English - Jo Richardson Community School (2014 - 2019)