Shraddha Kiwalkar

Experienced HR professional with expertise in HR Operations, HRIS, Employee Relations, Resource Management, and Recruitment Coordination. Proven experience supporting configuration, testing, implementation of "Empower" Employee Relations (ER) platform. Skilled in managing employee queries and HR operations through ServiceNow and Workday.

Proficient in HR data analysis, process improvement, stakeholder management, and workforce planning, with a strong focus on delivering efficient, people-centric HR services. Experienced in supporting employee wellbeing initiatives using "Qualtrics" and "Perception". Worked with multiple HRIS platforms.

A collaborative, analytical professional committed to enhancing employee experience and driving operational excellence through HR technology and continuous improvement.

HR Process Analyst at AdviserPlus (2024-08 – 2025-10)

• Partnered with AdviserPlus clients to gather business requirements and support the configuration, testing (UAT), and implementation of the 'Empower' Employee Relations (ER) platform, ensuring solutions aligned with each client's HR policies, processes and business needs.
• Reviewed and enhanced client HR and Employee Relations policies and procedures, including disciplinary, grievance, attendance management, and flexible working, ensuring compliance with employment legislation and HR best practice.
• Supported AdviserPlus clients in designing and implementing tailored Employee Relations frameworks and workflows within the 'Empower' ER platform, streamlining case management processes and contributing to improvements in operational efficiency of up to 50%.

Demand Advisor at Accenture (2021-07 – 2024-03)

• Partnered with project leadership and senior stakeholders to design workforce and resourcing strategies by analysing demand forecasts, resource capacity, and skills availability to meet project delivery requirements.
• Advised senior leaders on resource planning, sourcing strategies, and workforce risks, providing data-driven recommendations to optimize staffing decisions and project outcomes.
• Coordinated end-to-end demand fulfilment through a blended resourcing model, leveraging internal talent, contractors, offshore teams, and external recruitment partners to ensure timely resource deployment.
• Designed and delivered training on the internal resource scheduling system to over 100 participants across Europe, improving user adoption, system capability, and operational consistency.
• Monitored resource utilisation, productivity, and supply-demand metrics, collaborating with stakeholders to optimise workforce allocation and improve planning efficiency.
• Produced workforce planning dashboards and management reports using advanced Excel (Pivot Tables, VLOOKUP, data analysis) to support strategic decision-making and resource forecasting.

HR Generalist at Adobe (2021-01 – 2021-06)

• Managed employee queries through ServiceNow and Workday, partnering with HR Business Partners, Employee Relations Consultants, and cross-functional teams to provide accurate, timely guidance on HR policies, procedures, and employment lifecycle matters.
• Delivered end-to-end HR Operations support, including employment contract generation, onboarding, First Advantage (FADV) background screening, contract extensions, employee lifecycle changes, and offboarding, ensuring compliance and data accuracy.
• Maintained a 95% employee satisfaction rating while achieving 100% SLA compliance for HR case management in ServiceNow, delivering a high-quality employee experience through efficient query resolution and operational excellence.

Organisation and People Analytics System and Events Administrator at Unilever (2020-03 – 2020-08)

• Supported the Head of Employee Engagement and Employee Insights during the COVID-19 pandemic by coordinating the design, launch, and analysis of employee wellbeing, engagement, and sentiment surveys using Qualtrics and Perception, helping capture employee feedback during a period of significant organisational change.
• Collaborated with internal stakeholders and external vendors to develop dashboards, analyse employee insights, and produce actionable reports that informed leadership decisions and supported employee wellbeing initiatives.
• Partnered with the Organisational Effectiveness & Analytics Manager to support workforce planning, headcount forecasting, and people analytics by coordinating data collection and stakeholder engagement, enabling evidence-based workforce decisions.

Assistant Talent Advisor at Unilever (2017-12 – 2019-05)

• Coordinated high-volume interview scheduling across multiple time zones, managing virtual, in-person, and panel interviews for candidates at all organisational levels, while ensuring a seamless experience for hiring managers and candidates.
• Partnered with three Talent Advisors to deliver an exceptional candidate experience by coordinating end-to-end interview logistics, gathering recruitment feedback, and supporting continuous process improvements.
• Maintained accurate candidate records and recruitment workflows using Workday and Taleo ATS, including interview scheduling, application tracking, document management, data updates, and ensuring timely progression through the recruitment lifecycle.

Administrator at Procter and Gamble (2017-02 – 2017-09)

Senior Executive at Wipro (2015-02 – 2016-07)

Junior HR Generalist at Tieto (2011-09 – 2014-10)

MBA in Human Resources – University of Pune (2009-01 – 2011-01)

BSc in Biotechnology – University of Pune (2005-01 – 2008-01)