Shuaib Ahmed

I am a dedicated individual, who is reliable, honest, hardworking and eager to take on a challenge. I possess good interpersonal and communication skills and work well in a team or on my own initiative. I am willing to undertake any necessary training that is required. Preparing, sharing and caring about my conduct and standard of work are of great importance to me.

general warehouse operative - Pharmacy2u - LS14

(2022-12 - 2025-09)

• Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
• Conducted regular stock checks and inventory audits to maintain accurate warehouse records.
• Collaborated with team members to streamline warehouse operations and increase efficiency.
• Responded to stock-related queries from sales teams, providing prompt and accurate information.
• Handled fragile items with care, employing appropriate packing materials and techniques.
• Identified and reported items that had come missing/broken to higher up
• Moved products using industrial trucks, forklifts and electric pallet jacks.

Customer Service Representative - Fusion Gelato - LS7

(2016-05 - 2022-12)

• Maximised customer satisfaction by resolving service issues promptly.
• Negotiated with suppliers to resolve product issues on behalf of customers, securing replacements or refunds when necessary.
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
• Followed scripts and processes to uphold brand standards.
• Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.

personal injury claim handler - No1 claims manage

(2022 - 2022)

Volunteering in 2022

• Learning how to handle injury claim
• Admin work
• Dealing with road traffic accidents
• Explaining process on peoples claims
• Solving problems for people that have claims going on

Primrose high school-co-op academy of Leeds (2010 - 2015)

Bricklaying Level 2 - leeds college of building (2015 - 2016)