Shubhkiran Gurna

Creating patient files in pharmacy software including Kroll Proficient in Pharmacy softwares like Kroll, Shipmate, Maple, Smurfs Purovision Managing site calendars, appointment changes, dispensing and shipping schedules Accurately dispensing medications to ensure arrival to the appropriate destination within timelines

Pharmacy Assistant - Mckesson Canada

(2021-06)

• Creating patient files in pharmacy software including Kroll
• Proficient in Pharmacy softwares like Kroll, Shipmate, Maple, Smurfs Purovision
• Managing site calendars, appointment changes, dispensing and shipping schedules Accurately dispensing medications to ensure arrival to the appropriate destination within timelines
• Understanding third party billing and resolving issues by contacting adjudicators and plan administrators for resolutions Billing prescriptions through pharmacy software ensuring all required documentation is adequate and appropriate including (but not limited to) accounts receivables, dosage and dosing intervals, third party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits
• Accurately scheduling and dispensing medications to ensure arrival to the appropriate destination on time
• Adherence to all relevant guidelines including the established Standard Operating Procedures of McKesson and all applicable regulatory requirements
• Developing and maintaining professional relationships with external and internal contacts, healthcare professionals, stakeholders, clients, reimbursement coordinators, provincial ministries and private payers
• Patient follow-up calls for outstanding accounts and refills and shipment scheduling Ensuring that all medical questions are referred to a Pharmacist when interacting with patients Packaging medications according to specifications for shipment to customer Other duties, including receiving and inventory management and reconciliation, as assigned by the supervising Pharmacists / Supervisor
• Dealing with all the returns coming back to pharmacy and coordinating with appropriate teams for further investigation. And sending Rx renewals to doctors

Laboratory Technician - Bureau Veritas

(2018-01 - 2020-12)

• General lab support including sort and distribute, pre-processing of samples, weighing and analysis.
• Ensure that cross contamination/labeling between samples and other materials does not occur.
• Use summary reports to plan and organize work.
• Prioritize jobs according to Rush and client specific deadlines.
• Follow all laboratory safety rules and regulations.
• Follow SAIL and Standard Operating Procedures (SOPs) to ensure accuracy and quality of work.
• Keep work area clean, neat and organized.
• Provide support to other members of the section.
• Retrieve samples required for reworks or customer/ lab requests. Other responsibilities as assigned by supervisor.

Customer Service Associate - Tim Hortons

(2016-01 - 2019-12)

• Took customer calls and orders and answered their queries
• Ensured fast and efficient service with a friendly attitude
• Trained new staff and always maintained and met the food quality standards on inspections
• Resolve customer disputes and promote sales

Bachelors of Pharmacy - Pharmacy - Punjab Technical University (2010-01 - 2014-12)

Biotechnology - Centennial College (2015-01 - 2017-12)