Shumila Hassan

Motivated and compassionate health and wellbeing professional with a BSc (Hons) in Nutrition and Public Health and practical experience supporting individuals to make positive lifestyle changes. Experienced in using motivational interviewing, behaviour change techniques, goal setting, and person-centred communication to help individuals improve their health outcomes. Brings a strong background in patient-facing roles across health coaching, pharmacy, and hospital settings, with the ability to build trust, adapt communication to individual needs, and work effectively both independently and as part of a wider healthcare team.

Organised, empathetic, and confident using digital systems, with a genuine passion for helping people achieve sustainable health goals.

Pharmacy Assistant - Brookside Pharmacy

(2021-09)

• Provide daily support to patients in a busy community pharmacy, using clear and professional communication in a patient-facing healthcare environment.
• Maintain accurate patient records and use pharmacy systems confidently to support safe and efficient service delivery.
• Dispense medication accurately and assist with prescription queries in line with pharmacy procedures.
• Advise patients on medications and respond to queries in a clear, calm, and supportive manner.
• Liaise with colleagues, prescribers, and GP surgeries regarding medication queries, stock issues, and suitable alternatives where appropriate.
• Manage stock levels, reorder medication, and fulfil outstanding prescription owings efficiently.
• Work independently, prioritise tasks effectively, and adapt to changing demands in a fast-paced setting.

Health and Wellbeing Coach - Reed Wellbeing

(2021-01 - 2021-06)

• Delivered telephone-based health coaching support, using motivational interviewing and behaviour change techniques to help individuals make positive lifestyle changes.
• Supported clients with smoking cessation, helping them set realistic goals, identify barriers, and maintain motivation throughout their quit journey.
• Provided tailored, person-centred advice based on each individual's needs, readiness to change, and personal circumstances.
• Used the Very Brief Advice approach to encourage participation in the Be Smoke Free programme.
• Arranged appropriate smoking cessation treatment and support to help individuals achieve their health goals.
• Monitored progress, reviewed outcomes, and adapted support to encourage long-term behaviour change and continued success.
• Built rapport quickly with clients over the telephone, using supportive and non-judgemental communication to engage a wide range of individuals.

Pharmacy Assistant - Weldrick's Pharmacy

(2020-03 - 2021-01)

• Dispensed medications accurately and supported the safe and efficient processing of prescriptions.
• Provided customer and patient support, including advice on over-the-counter medicines and responding to general health-related queries.
• Ordered specific healthcare items for patients and ensured requests were managed efficiently.
• Answered telephone calls and dealt with prescription queries in a professional and timely manner.

Patient Feedback Volunteer - Northern General Hospital

(2018-10 - 2019-04)

• Collected patient feedback from individuals with type 1 and type 2 diabetes to better understand their experiences of care and treatment.
• Used sensitive questioning and active listening skills to gather meaningful feedback in a respectful and supportive way.

Ward Assistant - Northern General Hospital

(2018-02 - 2018-09)

• Supported patients on the ward by responding to individual needs and providing practical assistance in a caring and professional manner.
• Communicated with patients to provide reassurance and promote a positive experience during their hospital stay.
• Worked as part of a team to support the day-to-day running of the ward and patient care activities.

Volunteer for Fresh Start - Why Weight Sheffield

(2018-04 - 2018-07)

• Supported individuals in a weight management setting by recording weekly measurements and monitoring progress.
• Took part in group discussions on healthy eating topics, including meal planning and portion control.
• Helped deliver group sessions on key nutrition and lifestyle topics to support healthier habits and behaviour change.

BSc (Hons) - Nutrition and Public Health - Sheffield Hallam University (2014-09 - 2017-05)

Pearson BTEC Level 3 Subsidiary Diploma - Applied Science - Thomas Rotherham College (2011-09 - 2014-08)

Pearson BTEC Level 3 Certificate - Health and Social Care - Thomas Rotherham College (2011-09 - 2014-08)

A Level - Sociology - Thomas Rotherham College (2011-09 - 2014-08)

GCSE - General Education - Mount St Mary's College (2010-03 - 2011-08)