Shumol Miah

A professional and competent individual with good working knowledge of problem solving skills. An enthusiastic individual with proven organization skills and technical ability supported by good interpersonal and communication skills. Confident individual who is motivating to others, very good at paying attention to details and always strive to reach my full potential.

I am committed to achieve a high standard in whatever task I undertake. My appearance and body language is positive which encourages people to approach me. Very efficient and with proven leadership qualities I am accustomed to working under pressure, prioritizing work load to achieve tight deadlines.

I am a good team player who works excellently in a team, but can work just as well using my own initiative. I am trustworthy, loyal, hardworking and look for challenging roles.

Team/Leader - Refuse Driver - Sandwell Council – SERCO

(2021 - 2024-11)

• Inspection of vehicle
• Planning routes, managing crew
• Ensuring KPI’s are met and targets
• Commercial, flats and residential waste collection
• Marking off tasks on Ipad, noting any concerns, task managements, taking photos and escalating to management

Refuse Driver - Birmingham City Council

(2020-01 - 2021-01)

• Domestic, recylcling and garden waste collection
• Co-ordinating with management
• Ensuring KPI’s are met
• Managing a crew
• Flexible working
• Working with other crew members
• Safety checks of wagon
• Tipping at different depot locations

HGV Driver - Kingsmill Bakery

(2018-01 - 2019-11)

• Nationwide deliveries
• Handball baskets
• Liaising with customers and management
• Planning routes
• Amending orders
• Dealing with queries and issues as they arise
• Flexibility

HGV Delivery Driver - Curry’s PC World

(2016 - 2018-01)

• Loading and unloading accordingly
• Customer assistance
• Team work
• Managing routes
• Ensuring delivery of paperworks are correct and completed
• KPI’s and targets being met

Sales Advisor - Enterprise

(2010-01 - 2011-03)

• Selling products via phone and face to face.
• Promoting offers.
• Arranging appointments for visits.
• Answering calls on a daily basis.
• Finalizing deals.
• Prioritizing work load on a daily basis.
• Reporting back to my manager of sales and figures.
• Filing and inputting data on the system accurately.
• Ensuring I meet sale targets on a weekly basis.

Manager - Mint Restaurant

(2009 - 2010)

• Managing finance and payroll.
• Taking responsibility for the business performance of the restaurant.
• Analysing and planning restaurant sales levels and profitability.
• Organising marketing activities, such as promotional events and discount schemes.
• Preparing reports at the end of the shift/week, including staff control, food control and sales.
• Planning and co-ordinating menus.
• Managing staff throughout their shift and providing them with feedback.
• Responding to customer complaints.
• Ensuring that all employees adhere to the company's uniform standards.
• Meeting and greeting customers and organising table reservations.
• Recruiting, training and motivating staff.
• Organising and supervising the shifts of kitchen, waiting and cleaning staff.
• Maintaining high standards of quality control, hygiene, and health and safety.
• Preparing cash drawers and providing petty cash as required.
• Helping in any area of the restaurant when circumstances dictate.

Housing Benefits Advisor - Birmingham City Council – Service Birmingham

(2009 - 2009)

7 Months

• Dealing with customer queries.
• Adhering to confidentiality in accordance with the Data Protection Act.
• Ensuring all calls are dealt with in a professional and efficient manner.
• Inputting data on the system.
• Giving benefit calculations to callers.
• Checking eligibility for callers.
• Using 7 different programmes in order to deal with callers’ queries.

Sales Advisor (Door to door) - Next Generations (Sales & Marketing)

(2008-02 - 2009-03)

• Smart appearance was vital as I was required to speak to public face to face.
• Speaking to the public in a polite and professional manner at all times.
• Setting targets at the start of each working day and ensuring targets are met before the deadline.
• Ensuring the customer is happy and providing them with relevant information if they need to contact us.
• Excellent team work.
• Working under pressure and in different weather circumstances.
• Staying calm and professional at all times.
• Updating database accordingly.
• Maintaining customers’ files.
• Attending relevant training when and if required and the need to be flexible was vital.
• Filing, photocopying and keeping information confidential and organized.
• Reporting back to my manager at the end of the day.

General Assistant - Mega Bowl - Star City

(2004-09 - 2005-12)

With lots of excellent customer service remarks and post party call, I received a trophy for the best “Customer service of 2004”. My proven track record in sales and a high level of customer service lead me to become Team Leader within 6 months of being in the job.

• Cleanliness of the bowling lanes and tidying the area.
• Ensuring that Mega Bowl looked well presented to the customers.
• Checking to see if any post parties were on the booking computer.
• Prioritizing work load for the day.
• Motivating myself and others to give high level of customer service.
• Meet and greet customers to make them feel welcome.
• Show customers how to use the console.
• Take orders for food and drinks.
• See to any technical problems on the lanes and consult the technician if it were a major problem.
• During busy periods, I’d help out at Wimpey’s, the bar and on reception.

Health and Safety certificate - Nacro Training (e2 Training) (2004-06 - 2004-07)

Business Studies - Sutton Coldfield College (2003-09 - 2004-06)

7 GCSE’s - Holte School (1998-07 - 2003-09)