Delivery driver - Amazon
(2026-03 - 2026-08)
- Executed high-volume daily routes of 150+ stops, consistently meeting strict delivery windows.
- Maintained an exemplary driving record, adhering strictly to vehicle telemetry and camera safety metrics.
- Optimized package sorting and loading procedures to maximize daily drop efficiency and reduce delays.
Delivery driver - Relay
(2025-11 - 2026-02)
- Interacted directly with customers during deliveries, providing professional service and resolving queries on site.
- Used navigation apps and delivery management software to plan routes, track deliveries, and update job statuses in real time.
- Managed delivery schedules efficiently, balancing time targets with customer expectations.
Incident Manager (Winter role) - CET Group
(2024-10 - 2025-09)
Managed inbound emergency incidents, dispatching appropriate specialists while utilizing IT systems to track and resolve issues efficiently. Ensured timely response, customer support, and compliance with service-level agreements (SLAs).
- Managed inbound emergency calls, assessing and resolving home emergency incidents.
- Dispatched in-house specialists or contracted professionals using incident management systems.
- Utilized IT systems to log, track, and escalate incidents, ensuring timely resolution.
- Maintained detailed incident reports in company databases and ensured compliance with SLAs.
- Provided support and guidance to customers, ensuring great customer care and service.
Telesale role - Clearabee
(2024-03 - 2024-09)
Results-driven telesales professional with strong communication skills and a proven track record of exceeding sales targets. Skilled in building rapport, handling objections, and delivering tailored solutions. Customer focused, adaptable, and goal-oriented.
- Strong written and verbal skills across email, phone, and digital platforms.
- Built strong connections by understanding user needs and offering solutions.
- Handled technical complaints professionally, ensuring satisfaction and user retention.
- Consistently meeting KPIs, working effectively in a results-oriented environment.
Security guard - HS2
(2023-01 - 2024-01)
- Monitored and documented daily activities in a digital system, accurately logging incidents and observations.
- Monitored surveillance systems, ensuring functionality and addressing potential issues.
- Utilized IT systems to enforce security protocols and access control.
- Created detailed incident reports and troubleshot basic technical issues related to security systems, escalating more complex problems to IT support as needed.
IT support (Trainee) - Mckesson
(2021-04 - 2022-11)
Providing first and second line IT support to pharmaceutical clients that use our first party software and PC systems.
- Reported and monitored IT related issues via tickets, ensuring that tickets were resolved.
- Collaborated with departments within the company to provide support.
- Developed critical thinking and problem-solving skills. Adapted quickly to unexpected challenges.
- Honed clear and concise communication skills. Engaged in diplomatic communication with diverse individuals.
Site access controller - SAC Macrail
(2020-04 - 2021-03)
Role involved a variety of safety checks ensuring everyone is safe in a work environment.
- Ensured that all workers carry full Personal Protective Equipment (PPE).
- Denied access to those not permitted to enter the site.
