Business Support Officer - Sheffield City Council - Sheffield
(2024-04)
Business support officer for Adult Care and Wellbeing, within the Adult social care team – Sheffield City Council.
- Be the first point of contact for all enquiries/queries/communication and correspondence from service users/families and professionals
- Answer emails, phone calls and letters appropriately and within a timely manner
- Signpost enquiries, where needed, to the correct teams or social workers
- Documenting and chasing up safeguarding
- Prioritising and recognising urgent requests
- Working closely with social workers and other professionals
- Formatting and checking letters to be sent out
- Complying with GDPR and other essential training
- Managing teams and workloads
- Minute taking for complex meetings
- Work to/within deadlines
Home Administrator - The Laurels & The Limes care Home
(2023-05)
Home Administrator of a 60 bed nursing home. The home consists of 2 buildings, split into residential nursing and EMI dementia.
- Manage the finances of all residents within the home, staff and residents fund. This includes ingoings and outgoings each month
- Complete weekly hours reports of staff use
- Issue new contracts to residents, ensuring all paperwork is in place for admissions. Completion of OPG100 requests and POA enquiries
- Onboarding of new staff to the company - ensuring all documentation is in place, training is complete and all relevant checks are undertaken before employment
- Onboarding of overseas workers - ensuring RTW checks are in place, documentation is in place, viewing accommodation and training courses are booked and complete
- Complete payroll to all staff within the two homes using careblox system, annual leave is approved correctly, sickness/absence is reported and logged correctly
- Raise PO numbers and ensure these are receipted to the correct invoice before being forwarded to head office for payment
- Liaise with Sheffield City Council and surrounding Local Authorities regarding placements, fees and funding
- Answer and make calls within the home. Ensure emails are responded to in a timely manner, sending out and responding to emails wherever needed
- Minute taking when requested by the regional manager/home manager
- Place orders within the home for various items e.g. stationary, equipment, skip rental
- Use microsoft word, outlook and excel on a day to day basis
- Implement a filing system for all residents and staff, which works across throughout the home
- Archive paperwork effectively
- Handle staff queries regarding wages and training, residents details, NOK details
- Report to the home manager/regional manager on a daily/weekly basis and complete tasks given by them
- Work closely with the Home Manager and Regional Manager, divisional directors and head office staff to ensure that the home remains compliant with policies and procedures
Acting Home Manager - White rose court residential home
(2022-06 - 2023-01)
- Daily management and correct running of the home, whilst ensuring policies and procedures were followed and in place
- Assess new residents and ensure that they were suitable to the home, ensuring that their needs would be met whilst in care
- Maintain the health and safety of all staff and residents within the home, including implementing risk assessments where required and/or altering already existing risk assessments. Ensuring that all staff had the correct training in place
- Write, agree, and update, as required individual Care and support plans for each resident within the home
- Ensure that the home was ran to CQC and Local Authority standard. This included making sure that correct documentation was adhered to, correct standards of work were maintained and met at all times
- Ensure that staffing levels for shifts were adequate, including domestic, kitchen and maintenance as well as care staff and the senior team
- Ensure that each staff member understood and was aware of the duties required to be able to correctly carry out their job role
- Ensure that the cleanliness and hygiene of the home was at the highest level of standards, cleaning products ordered correctly and appropriately, ensuring sufficient stock in the building continuously
- Complete supervisions and appraisals within a time frame, keeping in line and up to standard with the running and management of the home
- Complete 42 monthly audits which varied from Dining room experiences to skin integrity and tissue viability, complaints, and compliments, CQC and Safeguarding notifications, DoLS applications, Infection Control, kitchen, and catering audits
- Identify and report concerns correctly and to the correct person(s) being able to identify when concerns/issues require safeguarding or CQC notifications
- Make strong and effective working relationships with other healthcare professionals, local authority staff, solicitors who act on behalf of residents, executive services, DoLS and best interests assessors, residents, and their families
- Ensure that residents receive the appropriate and correct medical attention wherever it is needed, and that staff are aware of the protocols which are to be followed
- Handle phone calls from families, other health care professionals, enquiries being made regarding the home
- Efficiently manage and organise workspace, with a robust system in place for all files, audits, management and running of the home
- Respond to emails, prioritising importance of them
- Ensure that resident care plans and records are backed up, can be accessed quickly and are correct
- Safely handle residents personal spending monies and petty cash within the home. Implement a secure auditing system, ensuring all monies brought into the home and taken out for any reason are documented appropriately. Complete audits of monies monthly
- Serve as the responsible person involved in the homes last Council monitoring visit which received a good rating with positive feedback from inspectors
Deputy Manager - Sheldon House Residential Home - Sheffield
(2021-10 - 2022-06)
Sheldon House is a small 6 bed residential home primarily for Muslim women with mental health needs. Duties were to ensure smooth and efficient running of the home, including being on call during the nights and weekends.
- Ensure smooth and efficient running of the home, being on call during the nights and weekends
- Ensure that all paperwork was complete, ensuring that the homes good standards continued to be met and that spot checks were complete as required
- Complete audits within the home including but not limited to care plans, medication folders, health and safety of the home residents and staff, kitchen and catering audits and infection control
- Be the first point of call for all issues regarding residents, staff and general issues within the home. Be first point of call for all external professionals and keep in contact with various services to update of any changes to residents needs
- Attend and hold meetings which took place with external professionals when needed. This included social workers, executive services, GPs, Emergency workers, Physios, Mental health team
- Manage all staff; rotas, annual leaves, staff meetings, supervisions, performance monitoring and ensuring training was undertaken and regularly updated
- Write care plans for each resident and make each care plan as person centred as possible
- Manage risk assessments; make sure they were correct and up to date, complete Fire drills; ensure that they were complete each week with any relevant paperwork complete
Senior Care Assistant/Team Leader - Norton Lees Hall & Lodge - Sheffield
(2019-07 - 2021-10)
The number of residents in care varied from 1 unit to 3 units. This could be anything from 12 to 42 residents in a shift.
- Administer medication; be aware of medication errors which may have been made by previous staff and know the correct protocol to follow in reporting this. Book in monthly/daily medication when needed for each resident
