Temporary Operations Administrator - Multiple employers
(2025-10)
School Receptionist & Administrator - Concord College
(2024-08 - 2025-10)
First point of contact for the school providing a welcoming front of house experience whilst also handling administrative duties that supported the school's daily operations. Also appointed assessor for DofE awards.
- Acting as the first point of contact for parents, students, staff and visitors
- Greeting visitors and managing signing in and out procedures
- Ensuring the safety and the security of the premises by following safeguarding procedures
- Answering phone calls and emails and directing inquiries to the appropriate staff
- Preparing documents and managing school records using the schools in house CRM systems, SIMS and ISAMS
- Communicating with parents about attendance and welfare issues
- Supporting all departments with extra administrative and clerical tasks
- Assisting admissions, helping with enquiries and registration for new students
- Monitoring student attendance, assisting with school events and helping manage several school resources with boarding, travel and safety of student belongings
After Sales Coordinator - Victor Floor Care
(2024-01 - 2024-07)
After sales and service coordinator responsible for ensuring customer satisfaction by resolving customer concerns. Worked closely with the sales team to maintain customer relationships whilst managing several accounts. Ensured sales were delivered promptly and all logistical queries were responded to.
- Working closely with the technical team to provide maintenance services to customers and client accounts
- Liaising with engineers, 3rd party contractors and warehouse staff
- In charge of returns, repairs and maintaining high standards of customer service
- Upselling additional products to new and existing clients
Regional Scheduler - ARH Group Shrewsbury - Shrewsbury
(2021-04 - 2023-03)
Controlled and managed all work orders within a set postcode region ensuring that the most commercially viable resource was utilised whilst ensuring company KPI's and SLA's were met.
- Reviewed client work requests in specific region and allocated works to internal engineers or subcontractors using bespoke in-house system
- Ensured engineer travel routes were both cost and time effective to them and the company
- Ensured engineers were fully equipped to complete works on first attendance where possible, for example ordering materials and access equipment to site, sending engineers all relevant paperwork, liaising with site to ensure full access confirmed and RAMS completed when required
- Developed good relationships and understanding with engineers including their skill set and qualifications
- Communicated with clients using their own personal web portals for work order statuses, ETA's and general updates
- Carried out regional performance checks to review and improve status on KPI's, ETA's aged WIP and compliance
- Worked with engineers to ensure that following their attendance the work order was then ready to be passed to the next stage
- Supported the on-call requirements ensuring that the on-call allocation was always covered 100%
- Managed the absence of engineers and ensured holiday requests and periods of absence were fully covered
Owner of 'Saltwaterarts' - Self Employed
(2019-11 - 2021-09)
Freelance Illustrator selling modern artwork via Etsy.com
- Designed interior artwork, illustration, and some graphic design
- Photographed products and listed items
- Managed all packaging and shipments within the UK
- Basic accounting, inventory, shipping and purchasing
- Researched and monitored current trends
- Kept up with advertising and management of social media accounts
Quality Management Representative - Steris Instrumental Management
(2019-05 - 2019-10)
Managed the implementation and maintenance of the Quality Management (compliance) System and prepared annual audits for the branch, resulting in one of the branch's most successful audits.
- Processed orders, liaised with Fed Ex customs in airports, UK customers and managed all international shipping accounts
- Prepared correspondence and fulfilled customer needs to ensure customer satisfaction
- Created and maintained spreadsheets to record and analyse data to produce accurate reports
- Managed KPI's, staff inductions and training
Administration Consultant (Temporary Contract) - The British Institute of Non-Destructive Testing
(2019-01 - 2019-04)
- Answered any internal or external queries
- General office administration
- Developed reports
- Maintained filing system and company database
- Made up ID cards and certificates for candidates
- Acted as point of contact between departments
Insurance Sales Consultant - Simply Business
(2015-04 - 2018-12)
- Advised clients on small business, landlord and commercial landlord insurance products
- 1 of 6 employees selected as part of a project to implement a new phone system
- Calculated premiums and established payment methods
- Called on policy holders to deliver and explain their policy
- Analysed policies and suggested additions and changes
- Customized insurance programs to suit individual customers, often covering a variety of risks
- Ensured that policy requirements were fulfilled
- Explained features, advantages and disadvantages of various policies to promote sales
- Performed administrative tasks, such as maintaining records and handling policy renewals
- Determined requirements by working with customers
- Answered enquiries by clarifying desired information; researching, locating, and providing information
- Sold additional services by recognising opportunities to up-sell accounts
- Followed up on all potential leads
Adult and Children's Support Worker - Private Company
(2013-04 - 2015-04)
- Assisted in the routine and daily living of service users
- Accompanied service users on daily outings and general activities whilst helping them to stay on task
- Support with education, life skills, mealtimes
- Administration, documenting daily activities, mood and progress
- Trained in medication administration
- Living in support including night shifts and being on call
- Emotional and empathetic support to the individuals in care
Sales/Lettings Negotiator - Simpson & Partners
(2011-09 - 2013-04)
- Conducted viewings and negotiated sales and rental properties
- Managed own pipeline and liaised with solicitors to ensure exchanges and completions were met
- Carried out rental inspections and move out inspections
- Carried out fire risk assessments
- Tenancy management, amendments and estate management
- Conveyance and enhanced marketing packages
