Sian Smith

Customer-focused professional with strengths in complaint resolution and proactive engagement. Resolves issues efficiently while maintaining a calm and courteous approach, ensuring customer loyalty and satisfaction. Engages with clients to understand their needs, delivering tailored solutions that enhance service quality.

Motivated individual with varied experience in customer-facing roles. Demonstrates effective communication, teamwork, and problem-solving skills to support business success. Committed to continuous improvement and ready to contribute positively to future challenges.

DPS - Methley working mens - Leeds , West Yorkshire

(2010-11 - 2014-05)

• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Achieved service time and quality targets.
• Engaged with customers to better understand needs and deliver excellent service.
• Identified issues, analysed information and provided solutions to problems.
• Built and maintained courteous and effective working relationships.
• Handled customer concerns and escalated major issues to supervisor.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Picked up additional tasks to aid team success.
• Enhanced working relationships by participating in team-building activities.
• Actively listened to customers to fully understand requests and address concerns.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Trained and mentored employees to maximise team performance.
• Met schedule using excellent planning and coordination skills.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Developed team communications and information for meetings.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.
• Developed excellent working knowledge of industry trends and improvements in processes.

SALES ASSISTANT - Morrisons - Pontefract , West Yorkshire

(2004-02 - 2007-05)

• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Kept shelves neat, clean and organised through visual merchandising.
• Handled customer enquiries, providing prompt responses to questions about products and services.
• Assisted customers in locating products and provided detailed information to enhance shopping experience.

SALES ASSISTANT - Argos - Pontefract, West Yorkshire

(2003-09 - 2003-12)

• Collaborated with team members to achieve sales targets and contribute to store success.
• Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
• Maintained a tidy and safe shopping environment, following health and safety guidelines.
• Provided helpful, attentive sales support to generate positive customer feedback.
• Organised stock room, ensuring easy access to products and efficient inventory management.
• Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
• Collaborated with team members to achieve sales targets and improve store performance.
• Managed stock levels on the shop floor, promptly restocking items to maintain store presentation.
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
• Replenished items and organised displays to keep stock looking professional.
• Rotated stock on shelves, reducing stock waste and minimising store losses.
• Promoted sales and special offers for discounts and merchandise options.
• Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
• Engaged with customers to gather feedback, using insights to enhance the shopping experience.
• Addressed and resolved customer complaints, ensuring satisfaction and maintaining store reputation.
• Organised merchandise displays to maximise visual appeal and promote sales.
• Compiled customer orders for collection, ensuring accuracy and timely fulfilment.
• Participated in staff training sessions, continually improving product knowledge and sales techniques.
• Processed and loaded deliveries and backstock onto store shelves.
• Offered personalised recommendations based on customer preferences and purchasing history.
• Assisted in annual stocktaking through counting, record-keeping and documenting.
• Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
• Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
• Monitored expiration dates on products, reducing wastage and ensuring quality standards.
• Packed and processed stock from fresh counters using wrapping machines.
• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Kept shelves neat, clean and organised through visual merchandising.
• Handled customer enquiries, providing prompt responses to questions about products and services.
• Assisted customers in locating products and provided detailed information to enhance shopping experience.
• Advised customers on product range, price, delivery, warranties and product use.
• Participated in staff training sessions to develop product knowledge and sales techniques.

GCSEs - High school (1998-05 - 2003-05)