Siddhesh Wakalkar

MSc student with years of hospitality experience, including team supervisory responsibilities. Proven ability to lead teams in fast-paced environments while delivering exceptional customer service across multiple channels.

Team Member & Shift Supervisor at Socials Restaurant Chain (2023-09 – 2025-07)

Supervised staff and maintained high team morale during peak hours, stepping into leadership roles and delivering exceptional customer service across multiple channels.

• Supervised staff and maintained high team morale during peak hours, stepping into the leadership role during the manager's absence
• Led by example, delivering fast, friendly customer service across multiple channels (dine-in, takeaway, delivery)
• Managed stock levels and inventory, ensuring displays were fully stocked and available for customers
• Accurately processed payments using POS systems and maintained cleanliness standards throughout service areas
• Trained and mentored new team members on service procedures and quality expectations

Bar Back at Five-Star Hotel (2022-11 – 2023-09)

Supported premium bar operations in a five-star hospitality environment, ensuring rapid service during busy periods.

• Supported premium bar operations, ensuring rapid service during busy periods in a five-star hospitality environment
• Maintained a clean, organised service area with high presentation standards and proactive customer service

MSc in Business Analysis and Strategic Management – The University of Manchester (2025-2026)