Silvana King

Highly organised and detail-orientated administrative professional with over 23 years' experience both working for companies and self-employed work. Proficient in managing schedules, coordinating meetings, and ensuring the smooth operation of daily administrative tasks. Skilled in Microsoft Office, overseeing accounts, invoicing, marketing, and consulting with solicitors.

Known for exceptional communication skills, problem-solving abilities, and a proactive approach to tackling challenges. Dedicated to maintaining confidentiality and delivering high-quality support to meet organisational goals.

Medical Receptionist - The Abingdon Surgery

(2025-10)

• Act as the first point of contact for patients, clinicians, and visitors to the department dealing with all face-to-face contacts in an efficient, polite and courteous manner and responding to all telephone enquiries in a prompt and professional manner
• Deal with patient enquiries in an empathetic and confidential manner, signposting people appropriately and maintaining a high standard of customer care at all times
• Ensure that patients are checked in and out of clinics accurately and in a timely manner
• Book all follow-up appointments
• Be responsible for recording DNAs accurately including contacting patients regarding the reason for not attending
• Ensure that the reception area is kept clean and tidy at all times
• Book interpreter services for patients as required
• Take responsibility for all communications received and distribute appropriately to the clinical and administrative staff within the service
• Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed
• Advise patients of relevant charges for private services, accept payment and issue receipts for same
• Produce repeat prescriptions according to practice procedures and ensure timely distribution or completed prescriptions
• Replenishment of reception area consumables
• Complete all training as required by the practice
• Covid-19 Vaccinations clinic assistant where required
• Demonstrate high levels of customer care and be an ambassador for customer care within the practice
• Provide robust administration functions that underpins the delivery of high quality service and maintain effective working relationships with clinical and administrative staff
• Answer communication including telephone, email and face-to-face queries and in timely manner and action as appropriate
• Maintain patient confidentiality at all times
• Be flexible in approach to work, such as covering other job roles at an appropriate grade or site, including varying working hours to ensure that the service maintains an adequate level of cover during core hours
• Use the IT systems to register patients, make up a set of patient notes, make patient appointments, produce letters, ensure that details are correct, check in/out of patient appointments as instructed
• Attend departmental meetings and training as required to ensure that up-to-date working knowledge of service and practice procedures is maintained
• Act in a manner aligned with the Practice Values and consistently demonstrate the behaviours that will ensure the achievement of delivering compassionate care and excellence
• Perform any other duties commensurate to the grade, at the request of the departmental managers, which may be needed to fulfil the objectives of the post

Commercial Business - Self-Employed

(2004 - 2024)

• Ensured financial stability and growth by generating revenue and controlling costs
• Delivered value to investors I through business growth
• Allocated resources effectively to achieve organisational goals
• Provided high-quality service that met customer's need
• Offered competitive and transparent pricing costs
• Delivered excellent customer service and resolved customer concerns promptly
• Adhered to local and national regulations, including tax, labour laws, and industry standards
• Maintained honesty and integrity in dealing with clients and solicitors
• Managed budgets, expense tracking, and financial records
• Completed invoices, payroll, and accounts

Part-time Carer

(2019 - 2024)

Parent (Maternity Leave)

(2008 - 2011)

Administrator - Bray Designs Upholstery Ltd

(2007 - 2008)

• Took care of daily office operations
• Managed appointments, meetings, and schedules
• Maintained and organised accurate records, databases, and filing systems
• Addressed and resolved operational issues efficiently
• Anticipated needs and proactively implemented solutions
• Managed unexpected challenges while maintaining productivity
• Utilised software for scheduling, communication, and data management (Microsoft Office, CRM tools)
• Ensured adherence to organisational policies and procedures

Assistant Demand Planner - Timberland Europe Services Ltd

(2006 - 2007)

• Selected products with the Manugistics system enabling maintenance for forecasting purposes
• Ensured all products selected were correct within the system
• Updated departmental line plan with Distributor forecast, compared and validated within Manugistics
• Maintained Manugistics of EU and Global drops, proportioned forecast over remaining line to ensure targets were met
• Updated CASA and EMEA departmental line plans with forecast, orders entered at SKU level, extracted from Manugistics and Gognos
• Updated Departmental line plan with record of previous orders versus updated orders
• Excellent customer service to ensure confirmed drops maintained and recorded in the Drop report
• Ensured all dropped orders and forecast maintained and updated on Manugistics within 1 week from customer service notification

Microsoft Office Advanced Training - Lonza Biologics PLC (2001 - 2001)

Mistake Free Grammar & Proof-Reading Course (2000 - 2000)

The Exceptional Assistant Course (2000 - 2000)

NVQ 3 - Business Administration - Lonza Biologics PLC (1999 - 1999)

Italian Language Levels 1-3 Course (1998 - 2000)

Word processing - Pitmans (1995 - 1995)

BTEC National - Business and Finance - East Berkshire College (1992 - 1994)

NVQ Levels 1 – 2 - Business Administration - East Berkshire College (1991 - 1992)

GCSE - Core GCSE subjects - St. Joseph's School (1985 - 1989)