Simon Alagbe

Operations and client services professional with cross-sector experience spanning insurance claims, fintech, blockchain, and e-commerce operations. Proven track record in claims handling (FNOL), reconciliation, regulatory compliance, and customer experience delivery. Combines analytical rigor with strong stakeholder communication to resolve complex issues, improve processes, and maintain high customer satisfaction.

Experienced in fast-paced, regulated environments with a strong focus on accuracy, risk management, and operational efficiency.

Sales Administrator at Nestkin Ltd (2025-11 – Present)

Sales Administrator role involving financial reconciliation, ERP management, reporting, and partner liaison.

• Perform reconciliations across orders, payments, refunds, and inventory, ensuring financial accuracy and reducing discrepancies
• Maintain ERP transaction records to support audit trails and internal controls
• Produce operational and exception reports using Power BI to identify and resolve inconsistencies
• Liaise with payment processors, logistics partners, and support teams to resolve issues efficiently
• Ensure adherence to operational procedures and escalate risks proactively

Insurance Claims Handler (FNOL) at Hastings Direct (2024-10 – 2025-11)

First point of contact for motor insurance claims, managing FNOL cases end-to-end with liability investigations and compliance documentation.

• Act as first point of contact for motor claims, logging and managing FNOL cases end-to-end
• Conduct liability investigations, gather evidence, and make indemnity decisions
• Reconcile claims data and documentation to ensure compliance with regulatory standards
• Manage complex customer interactions with empathy while maintaining service quality
• Identify and escalate operational and compliance risks to prevent financial or reputational loss

Insurance Account Handler at Saga Insurance Services Ltd (2023-04 – 2024-10)

Managed insurance renewals, new business, and policy adjustments with reconciliation and customer issue resolution.

• Managed renewals, new business, and mid-term adjustments within policy systems
• Supported reconciliation of premiums and policy changes, ensuring reporting accuracy
• Resolved escalated customer issues, maintaining high satisfaction levels
• Contributed to process improvements and documentation, enhancing team efficiency

Senior Training Manager at Rally Trade (2021-03 – 2022-11)

Delivered training sessions and standardised reporting processes for trading operations.

• Delivered 100+ training sessions, improving trader performance and onboarding efficiency
• Standardised reporting processes and templates, reducing operational errors
• Mentored teams across operations, compliance, and client management
• Analysed workflows to optimise processes and reduce turnaround time

Market Analyst & Trainer at Rally Trade (2020-02 – 2021-02)

Developed trading signals and produced macroeconomic analysis and trading education content.

• Co-developed trading signals increasing user activity by ~50%
• Produced macroeconomic analysis and trading education content

Marketing Manager & Listing Head at The Hash Speed (2021-03 – 2021-12)

Led token listing campaigns and go-to-market strategies in blockchain environments with subscription growth focus.

• Led token listing campaigns and go-to-market strategies in blockchain environments
• Increased paid subscriptions by 30% through targeted campaigns
• Coordinated cross-functional teams to ensure compliant project launches

Community Manager at The Hash Speed (2020-08 – 2021-02)

Managed and scaled online cryptocurrency communities across Discord and Telegram platforms.

• Managed and scaled online crypto communities via Discord and Telegram

Marketing Analyst at TronClassic (TRXC) (2018-05 – 2019-11)

Developed investor-focused marketing strategies and executed digital campaigns.

• Developed investor-focused marketing strategies and executed digital campaigns

Senior Account Manager / Account Manager / Junior Account Manager at Rally Trade (2017-01 – 2020-12)

Progressive account management roles within fintech operations.

Graduate Intern at Exinity (ForexTime)

Graduate internship in forex trading operations.

Relationship Officer at Lafayette Microfinance Bank

Microfinance banking relationship management role.

Economics Teacher at Victory Christian College

Economics education role.

Mathematics Teacher (NYSC)

Mathematics education role as part of National Youth Service Corps.

B.Agric in Agricultural Economics – University of Ibadan