Resource Modelling Lead (Contract) - APHA (Animal & Plant Health Agency) - Remote
(2024-05)
Lead in the development of resource demand models and corporate reporting for resourcing to enable effective management of day-to-day activities within the organisation and proactively divert resources where required during periods of disease outbreaks.
- Developed a variety of data models identifying and mapping links between data from multiple sources.
- Managed the delivery of resource demand models for specific periods of Disease Outbreak, liaising with organisational colleagues to address resource challenges
- Identified and collated information from numerous sources relating to day-to-day resource activities and details of the colleagues that can complete that activity.
- Developed data models for use in reporting and visualisation of Demand Models, providing insight and evidence to inform operational decision making.
- Designed Power BI reports and visualisation, automating and replacing legacy processes delivered via excel spreadsheets.
Business Performance Manager - Lloyds Banking Group - Chester
(2022-09 - 2024-04)
Senior Data and Automation specialist, responsible for managing the delivery of all automated data analysis processes for FTE (People) & Cost reporting, acting as lead point of contact for the senior leadership team within the cost department. Identifying opportunities to improve business performance and cost. Additionally, responsible for owning the management process for colleague recruitment, overseeing the approval process throughout the business area.
- Managed the design and development of complex data models, automating data transformation, and creating quality assurance processes to maintain efficient processes whilst ensuring data accuracy and reporting integrity.
- Developed and successfully rolled out a suite of corporate dashboards and visualisations supporting senior leaders within the Lloyds Consumer Lending business and helping them achieve strategic goals in challenging areas of the business.
- Promoted and encouraged engagement with stakeholders up to Senior Leadership team & CEO level, adopting a collaborative approach to ensure the right balance between what is possible technically and what is required.
- Pro-actively reviewed reporting, assessing relevance and looking for improvements whether to content or production, helping to identify a move to R-Coding to improve complex data analysis processes.
Information Business Partner - Liverpool Heart and Chest Hospital (NHS) - Liverpool
(2020-04 - 2022-08)
Lead a high performing corporate reporting team, providing data analysis and insights. Partnering with operational divisions across multiple trusts in the Merseyside area, working collaboratively with stakeholders to identify suitable data and reporting solutions. Delivering insight on performance, risk analysis and quality assurance.
- Lead a data analytic project, co-ordinating a programme of work to deliver demographic information and performance reporting, providing vital information to support Targeted Healthy Lung programme delivery, aiding in the early detection of Lung Cancer in the Merseyside population and helping the governing body divert the cost of an additional Information analyst, approx. £26,500 to other areas of the programme.
- Pro-actively supported the needs of multiple services within the medicine and community divisions, by working closely with stakeholders to understand the information and requirements to deliver bespoke reporting solutions.
- Developed strategic reporting tools to aid post COVID recovery and meeting of financially driven targets and providing modelling for the targeted recovery of patient wait times.
- Effectively managed a team of analysts, providing them with the information, tools and support needed to deliver data analysis and insights to meet organisational objectives.
- Managed delivery of corporate reporting for the community nursing division within Liverpool and Knowsley clinical commissioning groups.
- Collaborated with heads of divisions and third party experts, to deliver a suite of performance dashboards, providing each service simple & coherent analysis of their and advice to support further organisational objectives.
Service Management Practitioner - NHS Digital - Birkdale
(2016-04 - 2020-03)
Managed the delivery of a variety of data quality services to maintain accurate Patient records on national Primary Care system, driving operational performance with the delivery of a variety of tools and performance dashboards to ensure Resource levels are sufficient, workflow is monitored and managed effectively, time management is robust and effective, productivity and performance is reported throughout the operation.
- Designed and successfully delivered a bespoke Resource and Capacity Model providing an 18-month view of resource requirements allowing for a more proactive approach to capacity and change management.
- Delivered a comprehensive monthly suite of reports to review KPI, Productivity and Performance metrics at operational and individual level.
- Designed and implemented a new Time Management tool for use by all members of the business, including a reporting function to feed into the Performance and Productivity report.
Performance and Workforce Management Consultant - Barclays Bank - Liverpool
(2010-03 - 2016-03)
Employed as a consultant within a workforce management team, delivering advanced analytics for capacity modelling, management of workforce and performance within the retail network. Managing the full project lifecycle, working closely with business stakeholders, identifying and defining data and analytics opportunities and bringing them to life through adoption and embedding of innovative tools and methodologies.
- Lead the successful delivery of a bespoke workforce and performance management tool into a retail branch network, helping them to understand resource requirements and branch performance, creating a saving of approx. £250,000.
- Designed and managed processes for leveraging large volumes of data for use in modelling and reporting, working with other functions to help with their data needs, moving data collection for these functions in-house for the first time and saving approx. £20,000 per year using external companies.
- Lead the delivery and maintenance of detailed capacity models, accurately forecasting workforce requirements for front line colleagues in 1400 branches across the country.
- Identified challenges and opportunities for numerous projects introducing change into the networks, providing quality assurance on data collection and use, ensuring any potential cost savings calculations are fair and exact.
MI and Resource Planning Manager - Capita (Criminal Records Bureau) - Liverpool
(2008-05 - 2010-03)
- Managed relationship between Capita (CRB) and client
- Managed 5 direct reports including system administrators and analysts.
- Management of short, medium & long term forecasting and resource modelling.
Scheduling and Real Time Analyst - Carphone Warehouse - Warrington
(2006-01 - 2008-05)
- Migrated a new WFM software from Blue Pumpkin to IEX TotalView.
- Identified resourcing risks and planned for seasonal trends making recommendations to achieve SLA.
