Client Service Officer - New South Wales Trustee and Guardian - Sydney
(2024-08 - 2026-03)
Managed a caseload vulnerable adults under Financial Management Orders, acting as their primary point of contact and substitute decision maker across all financial and personal matters, in a high volume environment.
- Managed a caseload of 100+ vulnerable clients, overseeing day to day case management and ensuring all records and financial arrangements were accurate and up to date
- Worked within Financial Management Order arrangements, monitoring changing client circumstances and escalating risks where needed
- Set up, managed and reviewed individual client budgets, prioritising essential costs such as rent, utilities and living expenses
- Monitored income, benefits and payments, identifying and addressing issues such as arrears or financial risk early to prevent escalation
- Handled a high volume of phone and email enquiries, supporting clients with housing, financial and wellbeing-related issues
- Provided clear, empathetic guidance to help clients understand complex or stressful situations and work towards practical solutions
- Liaised with third party providers such as housing providers, banks, support services and internal teams to coordinate payments and resolve issues
- Worked collaboratively across agencies to reduce arrears, maintain housing stability and help prevent evictions
- Prepared case notes, reports and supporting documentation for internal and external use, including tribunal and review processes
- Supported hearings and advocated for clients' best interests while working within legal frameworks, policy and safeguarding requirements
Project Support Officer (Contract) - New South Wales (NSW) Health – Agency for Clinical Innovation - Sydney
(2024-04 - 2024-07)
Supported the statewide rollout of the Emergency Care Assessment and Treatment (ECAT) programme across NSW Health services.
- Delivered high level administrative and executive support to a multi-site project team, keeping deliverables on track across a complex stakeholder environment
- Coordinated programme communications including newsletters, stakeholder updates and meeting facilitation, ensuring consistent messaging across clinical and operational teams
- Maintained programme documentation and tracked deliverables, supporting governance and accountability across the project lifecycle
Project Support Officer – Electronic Medical Record Implementation (Contract) - The Northern Hospital - Melbourne
(2023-08 - 2023-10)
Supported the hospital wide rollout of an Electronic Medical Record (EMR) system.
- Managed and maintained an accurate database of 700+ clinical and administrative staff, overseeing rostering, training records and system access with strong data governance throughout
- Administered training schedules and system access via LMS platforms, ensuring smooth onboarding and ongoing compliance for all staff cohorts
- Acted as a key point of contact for staff queries during the transition period, troubleshooting access issues and escalating system faults to the technical team
Recruitment Sourcing Consultant - Healthcare Professionals Group - Melbourne
(2023-02 - 2023-06)
- Sourced and screened candidates across healthcare and life sciences, managing end-to-end recruitment from initial outreach through to onboarding
- Built strong working relationships with candidates and hiring stakeholders, delivering a responsive and professional service at every stage
- Maintained accurate candidate records and pipeline data, ensuring compliance with recruitment processes and consistent communication throughout
Project Support Officer – Queensland Oncology Online Programme - Victorian Department of Health - Melbourne
(2021-05 - 2022-10)
Supported implementation of oncology software across Victorian health services.
- Delivered hands on training and ongoing support to clinical system users and administrators across multiple health services, developing user guides and leading group sessions
- Logged and managed stakeholder enquiries through a case management system, identifying recurring issues and channelling recommendations back into system improvements
- Organised and facilitated user group meetings, acting as a bridge between clinical end users and the project team to ensure the system met real world needs
