Simran Sarmah Bhuyan

A results-driven individual with strong teamwork and collaboration skills, currently pursuing a master’s degree in Business Analytics at Newcastle University. Enthusiastic and customer oriented, seeking a part-time position in Newcastle, UK. Dedicated to delivering exceptional service and contributing to a positive customer experience.

Full time Job - Techno Functional Consultant at HighRadius Technologies Private Ltd. | Hyderabad, Telangana, India | 06/2022 – 30/5/2025

● Resolved queries for 20+ clients weekly, achieving 95% satisfaction through clear communication.

● Collaborated with cross-functional teams, improving issue resolution time by 30% while meeting set targets consistently.

● Trained 50+ users, reducing support requests by 40% and strengthening customer relationships.

Part Time Jobs -

Student Coordinator • Kamakshi & HeForShe Society & Event Organizer • 2019 -2023

 • Led and coordinated multiple impactful community service initiatives, managing a team of 100+ student volunteers.

• Event Organizer for Chimera, the college fest at KIIT, overseeing event planning, logistics, and execution, ensuring a successful and engaging experience for participants.
• Successfully organized special village camps to raise awareness about sanitation, environmental sustainability, and the adverse effects of alcohol and smoking.
• Spearheaded large-scale social outreach programs, fostering community engagement and social responsibility.
• Involved in recruitment and advocacy for women’s rights and empowerment.

7-Eleven • Hyderabad • 08/2023 - 03/2024 Food Service Manager

• Taking meal orders, liaising with the kitchen, and offering top-notch customer service. • Actively engaged with customers to understand their preferences and requirements, fostering a welcoming environment that promoted repeat business.
• Juggled multiple tasks effectively, such as assisting customers, restocking shelves, and managing checkout lines, exhibiting strong time management skills.
• Maintained a neat and professional appearance, adhering to the company dress code and displaying a positive attitude that reflected the supermarket's brand image.
• Handling cash till and managing the cash reports.

Pebbles • Hyderabad • 09/2024 - 05/2025 - Customer Wellness Associate & Front Desk Executive

• Managed front desk operations including greeting visitors, answering calls, maintaining appointment schedules and handling inquiries professionally.
• Provided excellent customer service, assisted clients in choosing appropriate services and products to meet their individual hair and beauty requirements.
• Managed inventory, ensuring stock levels were optimal and items were accurately tracked and replenished.
• Maintained well-organized and visually appealing store displays, contributing to a positive shopping environment.
• Collaborated effectively with team members to create a cohesive work environment.

Pursuing MSc in Business Analytics

Newcastle University Newcastle upon Tyne, UK

09/2025 - 09/2026

Bachelor of Technology

KIIT University

06/2018 - 06/2022