Digital Operations Coordinator (Freelance | Remote) - Self-employed - Remote
(2025-02)
- Founded and directed multi-platform digital projects across 8 managed social accounts, scaling a combined audience to 100K+ followers
- Produced high-performing digital assets generating 30M+ peak views by leveraging audience insights and performance data
- Delivered paid digital content projects for freelance clients, translating briefs into tailored strategies aligned with client objectives
- Managed ongoing client communication, providing progress updates, performance insights, and strategic recommendations to enhance engagement outcomes
- Built strong working relationships through proactive expectation management, timely delivery, and solution-focused problem solving
- Monitored engagement metrics and adjusted strategies to improve results and client satisfaction
Sales Associate (Part-Time) - Sunglass Hut - London, UK
(2024-08 - 2025-01)
- Delivered high-quality, personalised customer service in a fast-paced retail environment
- Built strong rapport quickly to understand customer needs and recommend suitable products
- Consistently achieved top seller status, exceeding individual sales targets and contributing to store performance
- Demonstrated strong product knowledge across luxury eyewear brands to support upselling and cross-selling
- Handled transactions, returns, and after-sales support accurately and professionally
- Maintained visual merchandising standards and supported daily store operations
Customer Service & Operations Coordinator - Himal Reisen Pvt. Ltd - Nepal
(2019-03 - 2024-07)
- Served as the main point of contact for a diverse customer base, managing enquiries, bookings, and service updates
- Built long-term client relationships through proactive communication and consistent follow-up
- Coordinated with internal teams and external partners to resolve customer issues efficiently
- Maintained accurate customer records and documentation, improving workflow accuracy by approximately 25%
- Identified recurring customer issues and supported process improvements to enhance satisfaction and service quality
- Assisted with onboarding and training new team members to ensure consistent customer experience
Founder & Project Lead - Miss Tourism Beauty of Nepal Pageant - Nepal
(2021-01 - 2021-12)
- Built and maintained partnerships with sponsors, vendors, and stakeholders to successfully launch and deliver a national-level event
- Managed participant and stakeholder expectations through proactive communication, structured planning, and relationship management
- Coordinated cross-functional teams and external partners to ensure seamless event execution and positive stakeholder outcomes
- Negotiated sponsorship agreements and collaborated with partners to align branding and commercial objectives
Co-Owner & Operations Lead - Sisa Boutique Clothing Store - Nepal
(2019-06 - 2021-04)
- Managed customer interactions, daily operations, and vendor relationships
- Implemented service and marketing improvements that increased customer engagement and sales by 20%
- Ensured smooth day-to-day customer experience through organised processes and clear communication
Event Hosting, Interviewing & Choreography (Freelance / Event-Based) - Various Event Organizations - Nepal
(2019-01 - 2022-12)
- Hosted live events and red-carpet segments at national pageants and cultural shows including Miss Purwanchal, Miss Tourism Nepal, and celebration events, engaging audiences of approx. 500–3,000+ attendees per event
- Conducted on-stage and red-carpet interviews with 20+ public figures, including mayors, actresses, and entertainment industry professionals
- Coordinated with event organisers and production teams to manage live stage flow, timing, and transitions, ensuring smooth execution under tight schedules
- Choreographed stage walks and performance routines for 10+ pageant and cultural events, improving participant presentation and stage confidence
- Trained contestants in stage presence, posture, and public presentation, contributing to improved overall performance quality during competitions
