Motivated professional seeking to progress within a forward‑thinking organisation
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Holding AAT qualifications, with two years' accountancy training and three years' experience in finance, admin and customer service. Skilled in organisation, problem‑solving and adapting to change, with a strong focus on accuracy and service quality.
Night Replenishment Assistant - World Duty Free
(2023-06)
Skilled in managing high‑volume deliveries, unloading pallets and accurately allocating stock across shop floor and stockrooms. Apply strong attention to detail to conduct quality checks, ensure correct handling and promptly report discrepancies to supervisors. Maintain high operational standards and merchandising quality to support efficient workflow. Demonstrate reliability and numerical accuracy through cash handling and end‑of‑day till reconciliation, ensuring full financial accountability.
Sales Assistant - Family Business
Supported the family's 10+ year business operating at markets and festivals, assisting with event set-up and organisation to ensure smooth operations. Took lead responsibility for cash handling and customer interactions, developing strong communication skills, the ability to work well under pressure, and adaptability to meet individual customer needs.
AO - Home Office
(2023-03 - 2025-11)
Provides admin and casework support, handling queries and adapting to policy changes. Manages Permission to Work applications and issues decision‑aligned correspondence. Since October 2024, works in the Move On Team reviewing Asylum Support eligibility and discontinuation cases. Delivers accurate work under pressure, meets deadlines, collaborates with stakeholders, and upholds GDPR, legal and safeguarding standards.
Airport Passenger Agent Check In - Qatar Airways
(2023-04 - 2023-12)
Assists with check‑in, supports passengers with specific needs, and processes excess baggage payments with patience and clear communication, even across language barriers. Resolves disrupted travel situations tactfully and re‑routes passengers as required. Verifies travel documents accurately and adheres strictly to ICAO/IATA regulations. Builds strong working relationships across teams, shares knowledge, and maintains high standards of appearance, punctuality, and service quality.
Mik Staff Host - Winter Wonderland
(2022-11 - 2023-01)
Guided visitors through a busy Christmas immersive experience, maintaining steady queue flow and ensuring safety. Provided on‑site support, resolved issues, and logged, addressed or escalated complaints promptly.
Accountant Administrator - Hudson Conway
(2022-01 - 2022-10)
Reconciles accounts, processes partner payments, and maintains accurate invoice and receipt records. Prepares and files documentation for clients with HMRC and other official bodies. Handles incoming and outgoing calls, responding to enquiries and building clear, professional working relationships.
Estate Agency Administrator - Outlook Property
(2020-07 - 2020-12)
Qualifies prospective tenants, assesses their requirements and matches them to suitable properties. Arranges viewings, supports staff to ensure schedules run smoothly, and assists with tenancy paperwork. Delivers consistently high standards of customer service throughout.
Staff Assistant - Little Adventurers
(2019-01 - 2019-02)
Completed 2 weeks' work experience as a nursery assistant. Maintained clean, safe areas and addressed parental queries to find timely solutions. Applied strong organisation, clear communication, and a proactive attitude to support daily operations and learning.
GCSE - Combined Science Trilogy
GCSE - English Language, Literature
GCSE - Business
GCSE - Mathematics
AAT Level 2 & Level 3 - Advanced Bookkeeping
