Sinéad Kay

A wealth of experience in customer services, including Management of Operations Team, Retail and Hospitality

Manager of Operations/ Product team at Octopus Energy LMT (January 2022 – Present, Brighton, United Kingdom)

• Making transitions as seamless as possible through multiple technical and customer facing steps from carrying out customer interviews, surveys and research projects to examining compatible firmware for relevant smart products. 
• Build, maintain and assure regular reporting to the project managers, driving customer insight led discussions and decision making across the business.
• Engineering a robust process and development of a customer journey.
• Identifying bottlenecks and areas requiring development to reach optimum customer experience
• Work closely with marketing team to ensure that customers receive up- to – date communications for each stage of the process.

Masters Degree at the University of Sussex, Art History