Sinead Linsley

CIPD Level 5 qualified HR professional with extensive experience delivering a proactive, commercially focused HR service in fast-paced, high-performance environments. Proven track record in partnering with stakeholders to manage complex, high-volume employee relations casework, while serving as a trusted advisor to senior leadership. Expert in utilising people data to drive organisational change, manage talent initiatives, and establish positive workplace cultures.

Adaptable, solutions-orientated, and ready for a demanding onsite role with travel requirements.

HR Manager at Inspired Outsourcing Ltd (2025-01 – Present)

• Deliver a comprehensive HR advisory service across a fast-paced, 150-employee contact centre environment, providing day-to-day guidance to managers on UK employment law and HR best practice.
• Partner with senior leadership and department heads to support client-area objectives, talent management initiatives, and year-end processes.
• Manage sensitive, high-volume employee relations cases, including performance management, absence management, and disciplinary procedures.
• Utilise HR data insights and metrics to produce ad hoc reporting that supports workforce planning, engagement initiatives, and business bids.
• Designed and implemented a new lateness policy, reducing absence-related disciplinary actions, and contributed to a 30% increase in overall employee retention.

HR Advisor / Brand & Communications Manager at Inspired Outsourcing Ltd (2020-09 – 2025-01)

• Facilitated core HR processes including talent acquisition, internal transfers, training alignment, and terminations to ensure a consistent employee experience.
• Contributed to broader HR initiatives, taking ownership of a complete rewrite of the company HR handbook to align with updated legislation.
• Managed end-to-end recruitment for high-volume hiring (200+ employees annually), optimising digital talent attraction strategies and online recruitment platforms.
• Designed and implemented a structured internal recruitment process, heavily reducing early attrition and improving transparency.
• Led the completion and submission of 'Better Health at Work' award applications (Gold, Maintaining Excellence, and Continuing Excellence), championing a positive and compliant workplace culture.

Digital Marketing Executive at Inspired Outsourcing Ltd (2018-12 – 2020-09)

• Stakeholder Engagement: Liaised with internal and external stakeholders to align communication efforts with business goals.
• Recruitment Marketing: Optimised digital talent attraction strategies and managed online presence to build passive talent pipelines.
• Communications: Managed all internal communications, branding, and website updates to maintain consistency across the business.

Personal Telephony Banker at Barclays Bank Plc (2014-12 – 2018-12)

• Acted as the primary point of contact for a diverse client base, resolving complex queries and escalated complaints professionally in line with regulatory standards.
• Identified customer service trends, provided feedback to management to improve operational efficiency, and coached team members on service excellence.

Level 5 Associate Diploma in People Management – CIPD (2025)

Level 3 Foundation Certificate in People Practice – CIPD (2023)

MSci in Digital Marketing (Advanced Practice) – Northumbria University (2018)

M.A. (Hons) in History of Art / Theatre Studies – University of Glasgow (2014)