Siobhan Cassidy

Experienced customer-focused professional with over 24 years' experience working directly with customers in busy, service-led environments. Highly skilled in building positive customer relationships, identifying individual needs, handling enquiries and resolving concerns professionally and efficiently. Currently employed with Daniel Anthony's, Enniskillen, where I work in a fast-paced customer environment requiring excellent communication, organisation, attention to detail and the ability to manage competing demands while maintaining high standards of customer service.

My professional background has also included approximately six years of part-time lecturing and student assessment within further education, developing strong communication, presentation, listening and interpersonal skills.

Hairdresser / Customer Service Professional - Daniel Anthony's - Enniskillen

(2023-06)

Working within a busy, customer-focused salon environment where providing an excellent customer experience is central to my role.

• Provide a consistently professional and welcoming service to a diverse range of customers.
• Communicate effectively with customers to understand their requirements, expectations and individual needs.
• Manage customer enquiries and bookings while ensuring information is recorded accurately.
• Deal professionally with customer concerns or dissatisfaction, listening carefully and working towards appropriate solutions.
• Build strong customer relationships through trust, professionalism and a personalised approach.
• Manage multiple appointments and competing priorities within a time-sensitive environment.
• Work calmly and efficiently under pressure while maintaining high standards of service.
• Communicate clearly with colleagues to ensure services run smoothly and customers receive a positive experience.
• Use online booking and spreadsheet systems to manage appointments and customer information.
• Maintain accurate records and demonstrate strong attention to detail.
• Recommend appropriate services and products based on customer requirements, demonstrating an understanding of customer needs and effective communication skills.
• Adapt quickly to changing circumstances and prioritise tasks effectively within a busy working environment.

Part-Time Lecturer / Assessor – Further Education - North West Regional College / South West College

Alongside my professional hairdressing career, I worked as a part-time lecturer and assessor, developing strong communication, organisational and interpersonal skills. Approximately 6 years – Part Time.

• Delivered teaching and practical instruction to students from a range of backgrounds and abilities.
• Communicated complex information clearly and adapted my communication style to meet individual needs.
• Listened effectively and provided constructive feedback and support.
• Assessed student work fairly and accurately against required standards.
• Managed classroom environments professionally and confidently.
• Used Microsoft Office applications and digital systems as part of teaching and administration.
• Delivered online teaching during the COVID-19 pandemic, demonstrating adaptability and confidence in working remotely using digital platforms including Microsoft Teams.
• Maintained professional records and documentation.
• Worked collaboratively with colleagues while managing responsibilities independently.

Hairdressing & Customer Service

24+ years' professional experience. Throughout my career, I have worked extensively in customer-facing environments, developing a strong understanding of customer service, communication, professionalism and relationship management.

• Establish and maintain strong customer relationships.
• Listen carefully to customers and identify their requirements.
• Provide professional advice and manage expectations.
• Handle queries and resolve issues promptly and professionally.
• Work accurately within time-sensitive environments.
• Manage appointments and changing customer requirements.
• Maintain a high level of professionalism when dealing with challenging situations.
• Work independently while contributing effectively as part of a team.

HND Level 5 - Hair & Beauty Management

NVQ Level 3 - Hairdressing

NVQ Level 3 - Cutting Men's Hair

OCR Level 3 - Assessing Competence in the Work Environment

Level 2 Mathematics - Mathematics

GCSE - English, Business Studies, ICT, Science, Religious Studies, Home Economics and French