Siobhan Heath Jones

A well-presented, highly personable and efficient individual with an ability to work both independently and as part of a team in a changing and multi-tasking environment with numerous targets and deadlines. Having a strong customer service orientation and delivery focus and an active commitment to continuous improvement and quality standards. Possessing excellent communication and analytical problem-solving skills with the ability to work in a fast paced hands-on, growth orientated work environment.

Business Operations Administrator - (CDD / KYC / AML Specialist / Analyst – CDD Team) - Close Brothers Premium Finance

(2021-03)

• Conducting Customer Due Diligence (CDD & KYC) screenings on new and existing clients and companies including Limited, Unlimited, Partnerships, Sole Traders, Limited Liability Partnership (LLP), Public Limited Company (PLC), Trusts, Social Clubs, Churches and Charities.
• Reviewing client documentation for CDD verification checks.
• Liaising effectively with management and peers when requesting information or documentation and addressing concerns or findings regarding CDD.
• Checking Experian, LexisNexis on new customers to check their identity and previous credit history.
• Checking Companies House to conduct checks on UBO's who have 25% shares or more.
• Using Anti-Money Laundering (AML) platforms (Smart Search, Finscan and World Check) to identify individuals who are on the sanctions list.
• Review Politically Exposed Persons (PEP's), Sanctions and Relatives and Close Associates (RCA's) and where unable to discount PEP's and RCA's refer to Financial Crime teams with findings.
• Conducting adverse media searches on associated parties when onboarding new clients.
• Being the point of call for key workloads to ensure we are complying within the company regulations and set deadlines.
• Quality checking workloads of members of the team to ensure we are achieving 100% effectiveness throughout workloads.
• Liaising with brokers and customers in relation to documentation required for CDD checks.
• Conducting checks on High-Risk Customers (HRC) and customers based in the Channel Islands.
• SOL PI customers (Solicitors) carrying out the necessary CDD checks required for this sector.

Business Operations Administrator - Close Brothers Premium Finance

(2017-10 - 2021-03)

• Writing letters and E-mails to clients and brokers.
• Working to GDPR regulations.
• Talking to brokers and helping them with any client loan queries.
• Liaising with colleagues at all levels.
• Meeting targets and deadlines daily.
• Cancellations of loans and working out clawback amounts.
• Reinstating loans and bank details according to company policies.
• Debiting broker bordereaux for various payments including arrears and fees.
• Problem solving on loans including Reset ups, Return of Premium, MTA's and NTU of loans.
• Logging complaints when required.
• Working the miscellaneous post including amending client and broker details.
• Answering queries and carrying out requests via i-mail from different brokers.
• Working in a team and alone using my own initiative.
• Sorting and distributing post across the various departments.
• Scanning client documents ready for storage.
• Departmental printing and managing stationery stock levels.
• Training new starters on various processes and in-house systems.
• Barcoding and inputting data for outgoing post for various departments including Credit Control.

Administrator - Nuffield Health

(2010-09 - 2011-01)

• Dealing with telephone enquiries to patients and health insurance companies
• Managed the booking system to optimise use of available space.
• Prepared and issued initial proposals to patients
• Using various computer software microsoft and in house computer systems
• Liased with clients on all aspects of their health plans to help clients achieve their own personal objectives
• Prepared all medical contracts and associated paperwork for appointment bookings
• Working closely with physiotherapists and other health officials for patient needs.

Executive Assistant / Administrator - Kingston Hospital NHS

(2005-07 - 2010-05)

• Writing letters, dealing with patient complaints, using various computer software ranging from Microsoft packages and NHS systems
• Answering the telephone, attending meetings and writing minutes
• Liaised with health officials at all levels (Consultants, Doctors and Nurses)
• Provided administrative support to doctors and nurses, helping them with any IT and computer issues
• Teacher for the new (CRS) IT system implemented.
• Designed leaflets and posters for safety and health regulations throughout the hospital
• Managed the diary of the Head of Nursing for Surgery

Administrator - H&I Toiletries

(2002-09 - 2005-06)

• Writing letters, dealing with customer enquires, answering the telephone
• Arranging travel for managing director and booking his diary
• Packing products and shipping them overseas, photographing products
• Providing support for packaging design
• Liaised with couriers for overseas clients
• Dealing with customer complaints
• Meet and greeting clients
• Arranging meetings and lunches
• Dealing with petty cash and various accounts

Revenue Assistant - Inland Revenue

(2001-01 - 2002-08)

• Processed end of year tax returns (P.35's and P.14's)
• Liaised with accountants and clients to help provide support on tax issues
• Answering the telephone for customer enquiries
• Worked my own post allocation.
• Managed my own diary, attended meetings
• Used Inland Revenue computer systems

BA Hons - Business and Management - University of Westminster (2012-09 - 2015-06)

Access to Higher Education Diploma - Business Studies / Law - Kingston College (2011-09 - 2012-06)

Advanced GNVQ - Business Studies - St John Fisher Catholic School, Sixth Form, Chatham, Kent (1998 - 2000)

Intermediate GNVQ - Business Studies - St John Fisher Catholic School, Sixth Form, Chatham, Kent (1997 - 1998)

GCSE - General Education - St John Fisher Catholic School, Chatham, Kent (1992 - 1997)