Procurement Support Administrator
(2024-03)
Provide administrative support to the procurement function to maintain the upkeep of documents including but not limited to Warranty, Sub-Contractors, Suppliers, ISO defects and Commissioning from new installations. Management of Microsoft AX database to produce reports. Liaise with sales, service, projects, and the logistics department as required to resolve queries, placing purchase orders and providing supplier quotations.
Assist the buyers in maintaining the group stock file database and ensuring new price lists are integrated onto the ERP system. Support in the management of the ISO accreditation for the purchasing and logistics team.
Customer Service Co-ordinator - Recticel Insulation UK Limited
(2023-08 - 2024-05)
Fixed term contract for maternity cover.
- Main point of contact for incoming Customer emails & requests acting as a filter for customers' requests around pricing, service & complaints where appropriate
- To provide customer quotations including the preparation of quotes for bespoke products by liaising with other departments and commercial management when required
- Timely processing of orders, PODs and invoice requests on to SAP
- Assist with the initial enquiry of projects and booking in projects using MS Teams and the CRM system
Shift Supervisor - Mitchells & Butlers – Aldridge - Aldridge
(2022-05 - 2023-08)
- Serving customers at till points which includes cash handling, card payments, making and serving drinks
- Assisting with dealing with customer complaints
- Checking customer satisfaction and assisting with any extra requirements
- Making and/or editing bookings
- Ensure staff on shift are doing their job efficiently and all including myself are providing customers with a high level of customer service throughout their journey with us
- Cash counting at start and end of day and using Aztec and other systems to open and close up for the day
Customer Service Representative - Homeserve - Walsall
(2021-10 - 2022-02)
- Assisting customers with various queries using the various systems within the company
- Assisting customers with the price of annual premiums for their policies
- Renewing and cancellation of policies
- Liaising with other departments throughout the business via phone and emails
Team Member - Hussey Arms - Brownhills
(2019-08 - 2021-10)
- Serving customers at till points which includes cash handling, card payments, making and serving drinks
- Assisting with dealing with customer complaints
- Checking customer satisfaction and assisting with any extra requirements
- Making and/or editing bookings
- Providing customers with a high level of customer service throughout their journey with us
Team Member - Mr Mulligan's - Birmingham
(2018-12 - 2019-08)
- Working in variety of roles including but not limited to Receptionist, Waitress and Course Marshall
- All roles required maintaining a high level of customer and ensuring that all customers enjoyed their visit
- Processing customer's bookings and orders over the phone and on the online system
- Taking and serving food and beverage orders whilst sometimes working within the kitchen to prepare food orders
Business Admin Apprentice - Stafford and Rural Homes - Stafford
(2017-11 - 2018-05)
- Supporting the business with administration tasks
- Answering and directing calls in a professional and timely manner; taking messages where necessary
- Managing email inbox, replying to queries and/or forwarding emails to relevant person(s)
- Effectively managing the appointment booking system for the team
- Creating and maintaining data spreadsheets
- Composing and sending outgoing letters
- Arranging house viewings
- General admin duties such as filing, printing, photocopying, laminating and safe handling of sensitive data
Waitress & Bar Staff - Red Lion Pub - Brereton and Ravenhill
(2017-01 - 2017-03)
- Welcoming and assisting customers with all aspects of their orders in both food and beverage whilst delivering a high level of customer service
- Processing cash and card payments
- Working with the rest of the front of house team to ensure that the restaurant was kept clean and tidy in all areas
Pot Washer - Chetwynd Arms - Upper Longdon, Rugeley
(2016-04 - 2016-07)
- Ensuring a high level of cleanliness and hygiene within the kitchen working alongside the catering team to maintain the restaurants' 5-star food hygiene rating
