Smiley Jacobs

Warehouse operative

Talent

PeterboroughMember since July 23, 2026

Excellent computer skillsExcellent people skillsA 'can do' approach to all tasks setBeing organisedExcellent time KeepingFlexible in working approachTarget drivenWorks well under pressureActive listening skillsProfessional attitudeAdhering to strict Data protectionConfident speaking to customer face to face and Telephone

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Excellent computer skillsExcellent people skillsA 'can do' approach to all tasks setBeing organisedExcellent time Keeping

About

Polite, friendly and helpful person with experience with customer service in a call centre environment looking to use existing skills and experience to gain employment in a similar role. Excellent communication skills with the ability to hold conversations with people of all ages and backgrounds, confidently explaining technical information if necessary. Actively listening to customers' requirements and complaints, suggesting solutions to overcome objections and offer alternative arrangements.

Positive professional attitude maintaining effective working whilst dealing with stressful situations remaining calm and focused. Willing to take part in any further training to develop role and take on more responsibility.

Experience

Warehouse operative at Clipper (2024-08 – Present)

Scanning the marks and spencer's clothes
Processing by putting price stick on the clothes
Loading lorry's
Picking
Moving totes around the warehouse
Moving rails with clothes so they can get ready to get picked

Door To Door Sales at Sue Ryder (2019-06 – 2019-07)

Knocking on doors
Getting people to sign up to the charity
Sales
Speaking about the product to get people interested

Optical Assistant at Specsavers (2018-09 – 2019-02)

Checking eye pressures
Eye Measurements
DVLA examinations
Fields Test (provisional vision & blind spot)
Appointment making & Diary management
Customer Services informing and reminders of appointments
Stock Rotation & Frame Styler
Retina photos to make sure it's healthy
Customer hearing tests

Contact Centre Operator at Hotpoint (Whirlpool Ltd) (2016-07 – 2018-03)

Experienced in 28 days helpdesk dealing with exchanges and uplifts

Answering calls, emails and web chat enquiries from customers
Making telesales and market research calls to new and existing customers
Dealing with customer orders, card payments, enquiries and complaints
Advising about products and services
Supporting customers to fix computer problems
Sales of insurance plans and warranties
Updating customers' records on computer databases

Customer Service Advisor at IKEA (Interaction Agency) (2016-02 – 2016-05)

Worked as part of a close knit team answering inbound calls providing details and accurate information to customers as well as meeting individual performance target including call quality. Responsible for entering confidential customer Information onto a computer database, adhering to data protection polices and displaying tact and discretion when dealing confidential customer information. Displayed excellent communication skills, both written and verbal as the ability to listen attentively and think quickly in a particularly fast moving environment.

Customer Service Assistant at DWP (2015-11 – 2015-11)