Smiley Jacobs

Polite, friendly and helpful person with experience with customer service in a call centre environment looking to use existing skills and experience to gain employment in a similar role. Excellent communication skills with the ability to hold conversations with people of all ages and backgrounds, confidently explaining technical information if necessary. Actively listening to customers' requirements and complaints, suggesting solutions to overcome objections and offer alternative arrangements.

Positive professional attitude maintaining effective working whilst dealing with stressful situations remaining calm and focused. Willing to take part in any further training to develop role and take on more responsibility.

Warehouse operative at Clipper (2024-08 – Present)

• Scanning the marks and spencer's clothes
• Processing by putting price stick on the clothes
• Loading lorry's
• Picking
• Moving totes around the warehouse
• Moving rails with clothes so they can get ready to get picked

Door To Door Sales at Sue Ryder (2019-06 – 2019-07)

• Knocking on doors
• Getting people to sign up to the charity
• Sales
• Speaking about the product to get people interested

Optical Assistant at Specsavers (2018-09 – 2019-02)

• Checking eye pressures
• Eye Measurements
• DVLA examinations
• Fields Test (provisional vision & blind spot)
• Appointment making & Diary management
• Customer Services informing and reminders of appointments
• Stock Rotation & Frame Styler
• Retina photos to make sure it's healthy
• Customer hearing tests

Contact Centre Operator at Hotpoint (Whirlpool Ltd) (2016-07 – 2018-03)

Experienced in 28 days helpdesk dealing with exchanges and uplifts

• Answering calls, emails and web chat enquiries from customers
• Making telesales and market research calls to new and existing customers
• Dealing with customer orders, card payments, enquiries and complaints
• Advising about products and services
• Supporting customers to fix computer problems
• Sales of insurance plans and warranties
• Updating customers' records on computer databases

Customer Service Advisor at IKEA (Interaction Agency) (2016-02 – 2016-05)

Worked as part of a close knit team answering inbound calls providing details and accurate information to customers as well as meeting individual performance target including call quality. Responsible for entering confidential customer Information onto a computer database, adhering to data protection polices and displaying tact and discretion when dealing confidential customer information. Displayed excellent communication skills, both written and verbal as the ability to listen attentively and think quickly in a particularly fast moving environment.

Customer Service Assistant at DWP (2015-11 – 2015-11)

Work Placement

Warehouse Operative at Amazon/DHL (2014-10 – 2014-12)

Contact centre at Vast visibility

• Dealing with car insurance
• Finding customers the best deal
• Answering phone calls

Warehouse operative at Debenhams

• Moving pallets into the lanes for them to be loaded for lorry's
• Scanning totes onto the system
• Off loading lorry's
• Moving totes round the wharehouse

Office Administrator (2013-07 – 2013-07)

Sales Consultant (2012-04 – 2012-12)

Creating Business documents – Peterborough Regional College

Preparing for an Interview – Peterborough Regional College

Pass in Music production – Peterborough Regional College

Pass in Sports Science – Peterborough Regional College

GCSE in English, Maths and Sciences