Sneha Naganathan

Operations Associate at Amazon BHX4 Fulfillment Center (2023-09 – Present)

Coordinated inbound and outbound operations for high-volume fulfillment center to ensure customer promise achievement, resulting in processing 50,000+ packages daily with 99.5% accuracy.
Implemented process improvements using Lean methodologies and Kaizen techniques to reduce operational waste, achieving 15% reduction in waste and enhanced productivity metrics.
Led cross-functional teams of 15+ associates in inventory management and quality control to maintain operational excellence, resulting in 99.5% accuracy in order fulfillment.
Analyzed key performance indicators including pick rates and pack times to drive continuous improvement, resulting in 12% improvement in operational efficiency.
Collaborated with management to standardize shift practices and develop training programs to enhance team performance, resulting in 18% reduction in process cycle times.
Maintained safety protocols and OSHA compliance while managing workflow optimization to ensure business continuity, resulting in zero safety incidents.
Facilitated communication between internal stakeholders and external partners to resolve operational bottlenecks, resulting in improved workflow and reduced delays.

Ground Staff Operations Specialist at Major Airlines, UK (2022-06 – 2023-02)

Managed passenger check-in procedures and baggage handling operations for international flights to deliver exceptional customer service, serving 500+ passengers daily.
Coordinated ground operations including aircraft turnaround and load planning to ensure regulatory compliance, maintaining aviation safety standards.
Implemented emergency procedures and crisis management protocols to demonstrate adaptability in high-pressure environments, contributing to operational resilience.
Collaborated with airline crew and air traffic control to optimize flight operations and minimize delays, achieving 95% on-time performance.
Utilized aviation management systems and documentation processes to maintain accurate records, ensuring operational transparency and compliance.
Provided multilingual customer support and handled special passenger requirements to enhance customer satisfaction, improving service quality ratings.

About