Food & Beverage Assistant - Holiday Inn Southwark - London
(2026-07-14 - 2026-07-17)
Course placement – Certificate in Introduction to Hospitality Skills
- Provided friendly and professional customer service to guests in a busy hospitality environment.
- Served food and beverages promptly while ensuring customer satisfaction.
- Maintained a clean and organised dining area, including clearing tables.
Food & Beverage Assistant - Yotel - London
(2026-06-24 - 2026-06-26)
Course placement – Certificate in Introduction to Hospitality Skills
- Provided friendly and professional customer service to guests in a busy hospitality environment.
- Served food and beverages promptly while ensuring customer satisfaction.
- Maintained a clean and organised dining area, including clearing tables.
Team Leader Assistant - Beehive Coffee Shop
(2022-05 - 2022-10)
- Supported the team leader in coordinating daily operations, ensuring smooth workflow and team efficiency.
- Executed delegated tasks with accuracy and timeliness, contributing to overall service quality and customer satisfaction.
- Assisted in opening and closing procedures, inventory checks, and team communication.
Welcome Team Member - Church
(2021-05 - 2022-11)
- Greeted and welcomed visitors, fostering a friendly and inclusive environment.
- Provided clear and helpful information about church services, programs, and events.
Host – COVID Vaccine Clinic - NHS
(2021-03 - 2021-06)
- Welcomed visitors and provided clear guidance on the vaccination process and clinic layout, ensuring a smooth and reassuring experience.
- Monitored individuals' post-vaccination, prioritising their comfort and well-being. Promptly alerted medical staff to any concerns or adverse reactions.
- Contributed to a calm and organised environment during a high-pressure public health initiative.
Sales Assistant - 7-Eleven
(2018-08 - 2019-03)
- Contributed to a 400% increase in sales within eight months by delivering excellent customer service and collaborating effectively with the team.
- Built strong customer relationships through a friendly, attentive approach and engaging communication, resulting in repeat business.
- Maintained well-organised and visually appealing stock displays, enhancing the in-store shopping experience.
- Accurately processed transactions and handled payments with efficiency and attention to detail.
- Collaborated with colleagues to manage inventory, ensuring product availability and supporting continued sales growth.
Guest Service Assistant - Hotel School, London
Course placement – Certificate in Introduction to Hospitality Skills
- Welcomed guests in a friendly and professional manner, creating a positive first impression.
- Assisted guests with enquiries, requests, and concerns, ensuring excellent customer satisfaction.
- Checked guests in and out efficiently and accurately.
- Provided information about hotel facilities, services, and local attractions.
- Advise guests of the hotel's facilities
