Sobia Afzal

I am a hardworking and motivated person who loves learning new things and always puts my full effort into every job I do. I enjoy picking up new skills and ways of working, and I take pride in doing my work well. In my free time, I like learning new things, cooking, going out, and spending time talking with family and friends, which helps me stay friendly, reliable, and good at working with people. I am ready to work hard, learn quickly, and do my very best for this role.

Catering Hostess - Royal Worcester Hospital - Rotherham

(2022-01 - 2026-06)

• Serve customers and patients politely and helpfully, responding to different needs and requests
• Check orders carefully against special requirements and allergies
• Work accurately under pressure during busy service times
• Follow strict hygiene, health & safety and workplace procedures
• Keep work areas clean, tidy and well-stocked
• Record information clearly and report any issues promptly
• Work as part of a close team to keep daily services running smoothly

Care Staff - Stanfield Nursing Home

(2016-01 - 2022-12)

• Help with washing, dressing, grooming, bathing, toileting, and continence care
• Assist with mobility: moving/transferring residents (using hoists safely), walking support
• Support eating/drinking: prepare/serve meals, feed those who need help, monitor appetite
• Help with sleep/rest: make beds, change linens, ensure a safe, comfortable environment
• Treat everyone with respect, privacy, and dignity at all times
• Listen to concerns, offer companionship, reduce isolation
• Respect personal choices, culture, and preferences
• Support end-of-life care with compassion

Customer Service Assistant - Marco Patrol Station

(2016-12)

• Greet customers, process payments for fuel & shop goods via POS system
• Handle cash, cards, contactless/mobile payments accurately; give correct change & receipts
• Authorise pumps, check fuel readings, reconcile takings at shift start/end
• Balance cash drawer, report discrepancies, secure cash/keys, do shift handover
• Sell age-restricted items (tobacco, alcohol, lottery): check ID strictly per UK law
• Reconciled and balanced cash drawers correctly at the start and end of every shift
• Restocked shelves, fridges and displays neatly; rotated stock and checked product dates
• Monitored stock levels and reported shortages or issues to the manager
• Follow fire/fuel safety, spillage & emergency procedures; know alarms/equipment
• Keep checkout, shop, forecourt & toilets clean & tidy; report hazards/damage
• Monitor for theft/trespass, follow security rules, report incidents immediately
• Help with fuel types, pump use, prices, offers & directions
• Answer queries, resolve complaints calmly, assist with refunds/exchanges customer services - Habib Bank Pakistan

(2009-01 - 2011-12)

• Spoke professionally and politely with customers, clients and visitors
• Handled payments accurately and kept clear, organised written records
• Strong admin skills, filing and working systematically
• Log every interaction/transaction clearly on systems
• Maintain branch security, follow safety/emergency procedures
• Work with team, hand over duties, attend training (compliance, products)
• Accuracy & honesty, discretion, strong numeracy/literacy
• Patience with vulnerable customers, professional at all times

Teacher - Private Schools

(2006-01 - 2009-12)

• Communicated clearly and confidently with children, parents and staff
• Planned work, managed time well and stayed organised in a busy role
• Create lesson plans aligned with the national curriculum/school syllabus
• Prepare learning materials, resources, and activities suited to students' ages & abilities
• Deliver engaging, structured lessons; explain concepts clearly
• Use varied teaching methods to keep students motivated
• Manage classroom behaviour effectively to ensure a safe, respectful environment