Sofia Pratt

A motivated and enthusiastic person, eager to embarked on new challenges and gain valuable work experience and develop new skills while contributing to a positive work environment.

Shop Assistant - Aloha Ices - Sheringham

(2023-06 - 2023-08)

• Greeted customers warmly and helped them select flavours and toppings.
• Operated ice cream machines and maintained equipment cleanliness.
• Handled cash transactions and provided accurate change.

Shop Assistant - Winnibees Bakery

(2024-04 - 2025-05)

• Delivered friendly and efficient customer service, assisting with product selection and enquiries, including allergens and ingredients.
• Handled customer concerns professionally, ensuring a positive experience.
• Operated the till and processed cash, card, and contactless payments accurately.
• Promoted products and special offers to increase sales.
• Displayed and packaged bakery items attractively, ensuring high presentation standards.
• Replenished stock and ensured products were fresh, removing any unsuitable items.
• Prepared simple food and drink items, including hot beverages.
• Maintained high standards of cleanliness and followed food hygiene regulations.
• Monitored stock levels, assisted with deliveries, and rotated stock to reduce waste.
• Worked collaboratively with team members and communicated effectively with supervisors.

Health Care Assistant (Apprentice) - NHS - High Kelling

(2025-09 - 2026-04)

• Supported patients with daily living activities, including personal care, mobility, and feeding where required.
• Monitored and recorded vital signs such as temperature, pulse, and blood pressure.
• Assisted nursing staff with clinical tasks and patient observations.
• Maintained accurate patient records in line with NHS policies and confidentiality standards.
• Ensured patient comfort, dignity, and wellbeing at all times.
• Followed infection prevention and control procedures, maintaining a clean and safe environment.
• Communicated effectively with patients, families, and multidisciplinary team members.
• Responded promptly to patient needs and escalated concerns to senior staff when necessary.
• Assisted with moving and handling patients safely using appropriate equipment.
• Supported the team in maintaining a calm and organised ward environment.

GCSE - English Language - Sheringham High School (2019-09)

GCSE - English Literature - Sheringham High School (2019-09)

GCSE - Maths - Sheringham High School (2019-09)

GCSE - Combined Science - Sheringham High School (2019-09)

GCSE - Health & Social Care - Sheringham High School (2019-09)

GCSE - History - Sheringham High School (2019-09)

GCSE - Photography - Sheringham High School (2019-09)