Sofia Rosana Martins

Experienced Area Cleaning Manager with 4 years in multi-site management, staff recruitment, and client relations. Proven track record in exceeding customer satisfaction targets, implementing training programmes, and ensuring compliance with health & safety standards. Strong background in team leadership, operational efficiency, and sales.

Area Cleaning Manager – Glenn Cleaning & Support Services Ltd, Bedford

Nov 2024 – Aug 2025 (Maternity Cover)

• Managed multiple cleaning contracts, overseeing site performance and client satisfaction.
• Conducted staff recruitment, onboarding, and ongoing training.
• Ensured wage accuracy and compliance with company procedures.
• Maintained strong client relationships and supported sales growth.

Aug 2022 – Nov 2024

• Managed 40+ sites, ensuring high service standards and smooth operations.
• Delivered staff training programmes and handled recruitment.
• Oversaw payroll, health & safety compliance, and customer service.

Area Cleaning Manager – Wixted Cleaning, Bedford

Feb 2022 – Jul 2022

• Oversaw multi-site operations, recruitment, wages, and customer service.
• Implemented staff development plans to improve retention and service quality.

• Full UK Driving Licence
• Flexible with relocation
• Strong record of meeting targets and exceeding service standards