Sohail ahmed MD

Dedicated professional with extensive skills in inventory management, customer service, and risk assessment proficiency. Demonstrates honesty, integrity, and a motivated attitude, ensuring excellent interpersonal communication and multitasking abilities. Proficient in self-defence training, patrol techniques, crowd control efficiency, and CPR and First Aid.

Committed to maintaining alertness and awareness with strong physical stamina. Career goal includes leveraging these skills to enhance safety and operational efficiency in a dynamic environment. Careful security professional with physical and verbal abilities to manage incidents and restore order.

Focused on prevention first and control second, with care for health, safety and wellbeing of personnel. Trained in remote and direct monitoring techniques. Experienced professional with focus on retail security.

Ensures safe shopping environment through vigilant monitoring and quick response to incidents. Utilises strong observational skills and thorough knowledge of security protocols to minimise risks and prevent theft.

Retail security officer - Mitie Security - London, Surrey

(2024-03)

• Carried out thorough inspections of bags and packages for prevention of thefts.
• Analysed and produced course-of-action reports, escalating security concerns to management when necessary.
• Worked in security control room to continuously monitor CCTV feeds.
• Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
• Responded swiftly to any potential risks, ensuring customer and staff safety at all times.
• Strengthened loss prevention efforts by maintaining a visible presence on the shop floor.
• Identified potential threats by closely monitoring crowd behaviours.
• Remained flexible in rapidly moving environment and adapted to developing situations.

Customer trading assistant - Sainsbury's Local - London, Surrey

(2024-09 - 2024-12)

• Accepted card, cash and cheque payments in POS register system.
• Coordinated with different teams efficiently resulting in seamless execution of trading orders and related activities.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Prepared orders for customers with wrapped, bagged and boxed items.

Sales assistant - coughlans bakery - London, London

(2024-01 - 2024-03)

• Requested and checked customer IDs at checkout for age-restricted products.
• Organised displays to promote inventory and encourage customer purchases.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Completed duties to deliver on targets with accuracy and efficiency.
• Calculated cash available for daily investing.

Team member - Pret A Manger - London, United Kingdom

(2023-10 - 2024-01)

• Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
• Planned activities schedule for assigned group and facilitated smooth transitions to meet planned arrival times.
• Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
• Conveyed product information effectively to customers, promoting sales.
• Delivered orders promptly, ensuring high levels of customer satisfaction.
• Warmly greeted customers and proactively reduced wait times.

Store assistant - Reliance digital - Hyderabad, India

(2022-06 - 2023-08)

• Created and maintained accurate records of customer orders, returns, and exchanges
• Provided excellent customer service, resulting in a 10% increase in customer satisfaction scores
• Built strong relationships with customers by providing personalized service, resulting in a 15% increase in repeat customers

Driver - Uber - Hyderabad, India

(2020-05 - 2021-05)

• Maintained a driver log and tracked fuel consumption to ensure compliance with federal regulations
• Successfully navigated unfamiliar roads to deliver packages on time
• Maintained a professional attitude and demeanour when interacting with customers
• Maintained a clean and organized vehicle to ensure safety and reduce delivery times

Bachelor's - Commerce (Computers) - Jagruti degree and PG college (2016-06 - 2019-06)

12th (Intermediate) - MEC (Maths, Economic, Commerce) - Sri Chaitanya junior college (2013-04 - 2015-06)

SSC - Indo American school