Sonia A Nembhard

High energy and enthusiasm, a confident communicator with a personable and professional manner. A passion for providing excellent customer service, ensuring that all customers have a positive experience of the company at all times by representing the company and maintaining a positive brand image. An excellent team player with a flexible approach, able to work shifts including nights and weekends.

Highly motivated with the desire to succeed in my role. I am committed and willing to participate in relevant training to continuously develop my own knowledge and skills and share knowledge with colleagues for the benefit of team mates, customers and the organisation.

Immigration host - Gatwick Airport - Gatwick Airport

(2023-02 - 2023-11)

people's skill, patience, resilience, and professionalism to handle an ever-changing day.

• Interaction with people from variety of backgrounds, having the communication and interpersonal skills to deliver an exceptional service to arriving passengers and passengers continuing with their flight connections.
• experience of dealing with sensitively a wide variety of people who have been agitated, confused and angry
• Excellent problem-solving skills, dealing with passengers illness, vulnerable - special assistance passengers, passport, lost luggage left on the aircraft, and in addition having the ability to keep calm under pressure
• Able to support colleagues and work together in teams

Aircraft cabin cleaner - Heathrow Airport - Heathrow Airport

(2022-11 - 2023-02)

Railway, Train cleaner - Ferme park depot, Hornsey - Ferme park depot, Hornsey

(2022-04 - 2022-11)

• Clean and sanitise trains' interior
• Disposal of rubbish from the train carriages, use chemicals correctly
• Attend daily briefing and complied with safe system of work procedures
• Report any maintenance defects like leakage and blockages to team leader, COSS and management team.

Catering assistant - Contract Options

(2020-01 - 2022-04)

• Assisted in the kitchen- prepared meals, set up lunch station. Barista work - prepared and served coffees in cafe. Operated the tills, handled cash and credit card transactions.
• Maintain a clean and tidy kitchen and dining areas, clean kitchen equipment, clean and sanitised table tops and chairs, mop the kitchen floors, hovered carpets, and remove waste.
• Hospitality- set up events and meeting rooms, served customers then clear up at the end of service.
• Took responsibility, follow food hygiene and health and safety legislation, HACCP, COSHH and complied with organisation policies and procedures at all times. Maintained a clean and safe environment.
• Worked as part of the team; covered shifts for colleagues when needed, helped others when I am less busy. Attended meetings and training when required.
• Take stocks, stock rotation. Probed hot food, checked and recorded temperature accurately, complied with measurements and weights requirements in maintaining portion control, filling in wastage forms at the end of service.

Catering assistant, Barista, events and hospitality - Blue arrow employment agency

(2015-08 - 2020-09)

Worked in various settings, such as schools, care homes, hospitals, hotels.

• Barista, prepared and served a variety of coffees
• Served meals to students, staff and the general public in a busy environment.
• Assisting the chef
• Using equipment such as mixers
• Maintain high standards of cleanliness and appearance in all work areas.

Level 2 NVQ Diploma - Rail Engineering Track Maintenance - Newham College, London (2020)

Diploma - Health and Social Care, OCR, level 3 - Cromwell College, London (2017)

Business Administration, Edexcel, Microsoft Word Processing and Spreadsheet - Orpington College (2010)

CXC and GCE O Levels - Including English and Maths - Dinthill Technical High School (1999)