Customer Service Call Handler at Worldline - Adecco (2024-12 – Present)
Customer Service Representative for Trade UK-Worldline I would be in charge of handling credit cards, which could only be used to make purchases from Screwfix, Trade UK, and B&Q. I would also have to reply to emails from customers and help them with any questions they might have about their cards or portal accounts, which would allow them to view their invoices and statements. I would also help consumers over the phone and would always need to act professionally.
In order to provide the greatest customer service possible.
- Facilitated smooth communication between customers and technical teams for quick troubleshooting.
- Managed high volume of calls daily for prompt service delivery.
- Assisted customers to understand complex information using simple language.
- Improved efficiency with meticulous attention to detail in data entry tasks.
- Multi-tasked effectively whilst maintaining a professional demeanour at all times.
- Enhanced customer satisfaction by swiftly resolving queries and issues.
- Offered empathetic listening ear to distressed callers, providing reassurances where necessary.
- Showed resilience under pressure, handling challenging situations with composure.
- Prioritised urgent cases for immediate resolution or escalation.
- Deescalated tense situations with calm, patient communication style.
- Ensured accurate record keeping through diligent note-taking during calls.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Used strategic questioning to extract important details from callers to help plan responsive action.
- Operated switchboards, answering and forwarding incoming telephone calls.
- Answered 40+ customer queries daily via inbound calls and emails.
Head Waitress / Manager Assistant at Chickaros (2022-08 – 2024-10)
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
- I monitored and trained new hires without the manager's guidance, and after a week of training, the manager would test them to ensure they were maintaining the highest levels of customer service.
- I accurately took orders, making menu recommendations as appropriate.
- Managed new and existing reservations using computer software or applications.
- Kept updated of menu changes in order to appropriately respond to questions from customers and inform new employees about them.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Took over the manager's duty every Thursday so that he could have a day off. I would have to make sure that everything was running smoothly, that there were no complaints from customers, and that I was constantly on the go.
- Communicated and enforced safety procedures.
Community centre worker at Stratton Street Methodist Church Park Village (2022-06 – 2023-02)
- Planned fun exercise classes for varying ages, abilities and fitness levels.
- Organised events and activities to enhance projects.
- Monitored expenditures to manage allocated budget.
- Booked rooms and equipment to hold centre events.
- Sending letters and emails that would need to be delivered to local families to make sure they could get assistance in dealing with inflation.
- Communicated and enforced safety procedures.
Waitress at ICB - International Conference Banquet Centre (2021-01 – 2022-06)
- Managed large-scale events from initial planning to successful completion.
- Coordinated accessory and table-dressing hire for weddings and parties.
- I was Operating under pressure As each worker would be assigned a specific number of tables to tend to, I would have to ensure that I could serve about thirty to forty guests with appetisers, main courses, and desserts on my own. This would need me to refill beverages and ensure that everything remained clean and functioning smooth.
