Sonia Pearson

I am a dedicated professional with a strong focus on performance communication and excellence Iam enthusiastic, adaptable and eager to learn and develop my career within recruitment. I have 28 years experience across customer service, team performance management, credit control, account management and sales. Has a keen understanding of people/customers needs as have a talent for building relationships taking responsibility and following through on promises.

Can demonstrate exceptional interpersonal and leadership skills with a proven ability to influence and motivate others. Highly organised with a passion to aim high and exceed expectations. Iam now looking for a long term opportunity where I can transfer those skills into a new career path, learn along the way and develop within a professional organisation.

I would really like the opportunity for my CV to be considered and discuss if my experience could be transferable to this role Willing to relocate to: Bridgwater Work authorisation UK work authorisation

Key Account Advisor - Kenny Waste Management Ltd - Manchester

(2026-05)

• Manage a high volume of customer calls and enquiries, identifying individual recycling and waste-management requirements.
• Provide advice on suitable skip and recycling solutions based on customer needs and site requirements
• Prepare accurate and competitive quotations promptly, with a strong focus on converting enquiries into sales.
• Build positive customer relationships through communication, responsive service and a strong understanding of customer requirements.
• Liaise closely with transport regarding collections and deliveries, providing customers with accurate ETA information.
• Gather detailed information regarding site locations, access requirements and collection details to ensure jobs are planned correctly first time, minimising delays and operational issues.
• Work effectively in a fast-paced, environment while maintaining a high level of customer service and attention to detail.
• Identify opportunities to develop customer accounts and generate repeat business

Account Manager - Crown Oil - Bury

(2025-08 - 2026-05)

• Handling a high volume of inbound and outbound calls professionally
• Oversaw the full order process from initial quotation through to invoicing
• Responded to customer enquiries, resolving issues efficiently to maintain customer satisfaction
• Coordinated deliveries and liaised with internal teams to ensure timely fulfilment
• Built and maintained strong client relationships, acting as a key point of contact
• Handled queries related to pricing, orders, and account issues with accuracy and attention to detail

Customer Solutions Specialist - Speedy hire - Haydock

(2025-03 - 2025-08)

Dealing efficiently with customers quotes and converting to sales. Building relationships with customers to ensure repeat custom. Actively engaging with customers and suppliers to be proactive and get enquires resolved first time.

Cafe Owner - The greens sandwiches - Bolton

(2023-08 - 2024-04)

Engaging with customers. Hygiene and allergy standards. Managing staff , stock and sales. Handling cash. Updating menu advertisements Sold due to maternity

Sales Executive - rijo42 - Bolton

(2021-06 - 2023-07)

• B28 sales, Identifying future customers and their business needs/equipment
• Keeping a high standard of ongoing quality service for existing customers and to maintain key accounts
• Highlight profit margins, arrange finance and payment plans suitable for the client
• Up selling ingredients and understanding their business busy periods to ensure stock is topped up to cover
• Increased customer engagement by delivering high-quality product demonstrations.
• Established strong relationships with key industry players to expand business reach.
• Elevated brand awareness for significant market influence through strategic sales campaigns.
• Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
• Maintained an extensive knowledge of all products offered,assisting in informative customer interaction.

Credit Controller - Bookers Wholesale - Eccles

(2016-07 - 2021-06)

• quickly resolve any finance queries and any debt escalated calls
• Taking responsibility of cases and resolve within a promised timescale
• Managed customer accounts maintaining positive client relationships.
• Negotiated repayment arrangements, improving cash flow in the process.
• Maintained professional client interactions whilst managing overdue payments
• Contacting customers, negotiation and setting u p scheduled payment plans
• Developed strong relations with clients, fostering loyalty and trust on both ends
• Monitored client's credit situation closely, mitigating risks with late payments.
• Monitored outstanding balances and followed up payments.
• responded immediately to messages and calls regarding credit control issues.

Team Performance Manager - SERCO. - Bolton

(2000-10 - 2016-07)

• Prioritising work and meeting KPl/client set targets
• Liaise with management/supervisors
• Collecting debt and negotiating payment plans
• Improved client satisfaction b y effectively handling complex casework issues.
• Handled difficult conversations with client regarding sensitive topics
• Resolving angry/frustrated clients using empathy and professionalism
• Sharing knowledge/new processes with colleagues /peers to ensure consistency within teams to make improvement measures.
• Adhered to the Data Protection act using security questions when in any contact with clients
• Advocated for clients' rights, resulting in fair treatment under the law.
• Listened without judgement to provide compassionate, empathetic support

Travel Agent - Thomas Cook - Farnworth, Greater Manchester

(1997-06 - 2000-10)

• Facilitated smooth travel arrangements, enhancing the customer holiday experience
• Promoted premium travel packages
• Assisted customers with all aspects of travel planning leading to repeat customers
• Dealing with customers both face to face and over the phone
• Up selling products ie foreign currency, holiday insurance car rentals
• Advised customers on visas and travel safety.
• Tracked flight prices to secure best possible prices for customers
• Achieved customer satisfaction by providing tailored travel solutions.
• Ofered personalised travel advice for enhanced holiday experiences.
• Tailored bespoke holiday packages for memorable experiences.
• Organised group tours, resulting in enjoyable shared adventures.

GCSE - Harper green (1992-09 - 1997-06)