Sonia Toth

Operations and logistics professional with hands-on experience in dispatch, parcel distribution, route planning, and team coordination.

Background includes transport operations, KPI monitoring, compliance, and customer service, with management experience across logistics and hospitality settings. Currently working in dispatch leadership while completing an MSc in Strategic Management.

2IC Dispatch at DPD (2025-04 – Present)

• Managed daily dispatch operations to support efficient parcel movement and service delivery.
• Coordinated drivers, routes, and resources to maintain smooth transport operations.
• Monitored operational KPIs and supported process improvements across dispatch activity.
• Resolved service issues and operational challenges to keep deliveries on track.
• Ensured compliance with transport procedures, company standards, and health and safety requirements.

Driver at DPD (2024-05 – 2025-03)

• Delivered parcels safely and efficiently while meeting service expectations.
• Built strong knowledge of route planning, delivery processes, and operational systems.
• Supported dispatch targets through reliable collections and deliveries.
• Maintained high customer service standards during daily delivery operations.

Operations Manager at The Mansion Hotel (2023-08 – 2024-05)

• Oversaw daily operations, staffing, and service delivery across the business.
• Led workforce planning and resource coordination to improve operational efficiency.
• Managed budgets, compliance, and performance across multiple operational areas.
• Resolved service issues and supported improvements to customer experience.

Assistant Manager at The Mansion Hotel (2021-08 – 2023-08)

• Supervised staff and coordinated daily operations to maintain service standards.
• Supported recruitment, training, and rota planning across the team.
• Helped manage day-to-day business performance and customer satisfaction.

Hotel Manager at Holiday Inn (2020-01 – 2021-08)

• Led operational performance, staff management, and guest service delivery.
• Coordinated teams and resources to support smooth day-to-day operations.
• Improved service standards while balancing business and staffing needs.

Care Assistant at Hampshire County Council (2014-09 – 2020-01)

• Delivered high-quality care while following service standards and compliance procedures.
• Maintained accurate records and supported the wellbeing of service users.
• Worked reliably within structured care settings and team-based environments.

Master of Science in Strategic Management – Solent University (2024-01)

Bachelor of Science in Travel & Tourism Management – Solent University (2020-01 – 2023-12)

Bachelor's Degree in Political & Administrative Studies – Babes-Bolyai University (2010-01 – 2013-12)