Sonya Bailey

Dependable and enthusiastic all rounder with 8 years experience with customer service and interacting with people. Utilises good communication skills to build meaningful relationships with clients. Reliable team member looking for opportunity to further my skills.

School Cleaner - The Heart Education Trust - Norwich, Norfolk

(2021-01 - 2021-07)

• Deep cleaned bathrooms, including toilets, sinks and floors, as well as replenishing stock.
• Mixed chemicals to develop cleaning solutions for various jobs, including stain removal and upholstery cleaning.
• Thoroughly quality assessed cleaning work after finishing jobs, ensuring work was carried out to excellent standards and within government regulations.
• Swept or mopped uncarpeted areas using brushes and mops, competing to excellent standards.
• Conducted high-quality deep cleaning within classrooms, including sanitising desks, stacking chairs and hoovering floors.
• Attended schools after-hours daily to sanitise and deep clean classrooms, toilets and other school spaces.
• Sorted and disposed of school waste into correct disposal units, following [Type] guidelines.
• Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
• Carried out all cleaning work within hygiene regulations and completing to excellent standards.

Teaching Assistant In Primary School - The Heart Education Trust - Norwich, Norfolk

(2020-01 - 2020-12)

• Worked with teachers and students alike to prepare them for their lesson
• Taught a phonics group with a group of children. Using the interactive white board and down loading resources from the Web.
• Maintained excellent student relationships by providing ongoing support and going the extra mile to resolve personal matters.
• Helped children to understand how to use laptops, login and logoff in IT lessons. Teaching how to use e-safety , Google classroom and basic keyboard skills.
• Provided attentive and helpful support to students who were upset or had accidents.
• Provided one-to-one support to students both inside and outside of lessons, assisting in subjects including maths, science and English.

School lunchtime assistant - The Heart Education Trust - Norwich, Norfolk

(2018-01 - 2020-12)

• Supervised pupils in the lunch hall, promoting table manners and healthy eating.
• Promoting safe play and only intervening when required.
• Safe cleaning of spillages, using school policies with H&S.
• Safeguarding policy followed at all times.

Bartender - Bread and Cheese Public House. - Norwich, Norfolk

(1999-05 - 2000-06)

• Maintained facility compliance with health codes, sanitation requirements and licence regulations.
• Provided and enjoyable and friendly customer experience by politely interacting with customers throughout service.
• Maintained bar, front-of-house and [Type] areas, creating clean, safe environment for staff and customers.
• Greeted guests in a timely and professional manner.
• Waited on multiple customers at the bar and throughout the bar area.
• Stocked beer and wine coolers.
• Served each guest with sincere, positive, pleasant and enthusiastic attitude.
• Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.

Customer Service Assistant - Mecca bingo - Norwich, Norfolk

(1996-06 - 1999-05)

• Worked as a team member, performing cashier duties, product assistance and cleaning.
• Answered customer enquiries in a professional and polite manner, often going the extra mile to provide an enjoyable customer experience.
• Dealt with customer complaints calmly and professionally, providing appropriate solutions for continued customer satisfaction.
• Cashiered on the computerised system for table top bingo.
• Greeted at the front of house, signing up new memberships.
• Worked with a team of staff ensuring they had what they needed for the smooth running of the shift.

GCSEs - Earlham High school (1991 - 1991)