Sophia Akhtar

An enthusiastic, responsive, confident and a highly motivated individual. An approachable person with a pleasant personality, ready to provide care and attention towards the needs of others. Have adopted great organisational, communicational and interpersonal skills; which have been obtained through years of being in education, employment and travelling abroad.

Adaptable, practical and energetic, with the willingness to learn and face new challenges.

 Good standard of numeracy

 Excellent leadership skills

 Complete tasks efficiently

 Computer literate – experienced in using Microsoft Excel, Word and PowerPoint

 Able to use non-verbal and verbal communication to overcome language barriers

 Hold a full UK driver’s license

Over the years I have have had many different customer service roles. From over the phone to a more face to face direct approach.

Telephone operative | icm direct | October 2013 - October 2016

• Acquired a number of customer service skills and have developed a flexible approach towards customers and varying situations.
• Exhibit great respondent control; a skill gained through handling the different behaviours, reactions and opinions of others.
• Understand the importance of customer confidentiality, information gathering and information giving.
• Appreciate the significance of working in a team, as well as, taking responsibility for one’s own performance.

Sales advisor | JD SPORTS | October 2016 – March 2017

• Meeting daily and weekly sales targets. 
• Ensuring sales are being made by taking every opportunity to sell products in order to maximize profits and achieve targets.
• Greeting customers who enter the store and ensuring high levels of customer service at all times.
• Handling customer queries and complaints in a calm and professional manner, whilst ensuring they are the number one priority
• Responsible for security within the store, also being on the lookout for shoplifters and fraudulent activities
• Serving customers at the sales counter and handling customer payments.
• General tidying and cleaning of the shop floor, stock rooms and staff room.
• Merchandising 
• Respecting company policies 

Beauty Sales advisor | BENEFIT COSMETICS | April 2019 – October 2019

Brow Bar Expert and Makeup Artist

• Completing daily and monthly figure sheets so I can work towards my sales goals.
• Sending off midweeks off to the area manager, keeping track of how we are doing so far as a counter just so we can all stay on top of targets.
• Completing make overs to illustrate product effectiveness.
• Completing brow services.
• Traffic stopping to build the business.
• Providing exceptional customer service and the Benefit experience to all customers.

Foreign exchange sales cashier | NM Money | January 2020 – April 2021

• Buying and selling 94 different foreign currencies. 
• Took in travellers checks, money orders, and cash passports.
• Use to working alone, under pressure and multi tasking through out the day.
• Accurate money handling including large volumes of cash. Handling an average of £20000 on a busy day.
• Assessing each transaction in relation to Anti-Money laundering policies.
• Keeping up to date with rates and travel updates.
• Working with little to no supervision.
• Staying on top of ordering in currencies, coins, equipment and stationary.
• Banking of daily takings.
• Maintained strict confidentiality of records and client information.
• Trusted key holder, open and close store.
• Computer proficient, adaptable and a quick learner.
• Answering costumer enquires over the phone, providing new product information and solving problems.
• Dealt with money transfers all around the world to personal and business accounts.
• Selling gold and offering other services such as mortgages, quick transfers, international payments. 

Client Relationship specialist| Verifile | October 2021 – May 2023

My time at Verifile I played a key role in supporting the organisations success by taking on a variety of tasks, responsibilities and demonstrating a high level of proficiency in each. Through my ongoing training I was able to expand my knowledge and expertise in multiple work pools. Providing me with adverse set of skills that I could apply to a wide range of tasks.

• Handling high volume of client phone calls both incoming and outgoing.
• Providing accurate and timely information to address their concerns and queries.
• Maintaining a positive and professional demeanour to ensure client satisfaction. 
• Demonstrating strong organisational and communication skills by effectively managing inbox queries. 
• Supporting clients throughout the screening process by proactively identifying any additional checks that may be needed and emailing them with all necessary information.
• Monitoring internal compliance by conducting reviews of client packages, orders and candidate CVS’s to ensure that all necessary information is present and accurate. 
• Ensuring that all necessary information is obtained to conduct thorough background checks by contacting candidates and requesting any additional details or documents required. 
• Actively monitored and evaluated the team's performance on specific tasks to ensure that targets were met, reporting progress to the manager, and suggesting constructive feedback for improving performance.
• Effectively reviewed candidate information submitted online, ensuring that it was consistent with the details provided in the CVs submitted by clients and flagging any inconsistencies for follow-up.
• Successfully compiled monthly information reports by gathering, analysing, and synthesising data from multiple sources.
• Efficiently advanced checks by carefully reviewing the information provided by candidates and ensuring that all required details were included for processing.

BTEC LEVEL 2 | JUNE 2013 | BIDDENHAM INTERNATIONAL SCHOOL AND SPORTS COLLEGE

 Business Studies (Merit)

 Law (Pass)