Sophia England

Excellent, well-spoken, polished supervisor with strong experience in customer-facing environments. Known for delivering warm, attentive service, maintaining immaculate standards, and leading teams through high-footfall periods while protecting customer experience.

Supervisor at Mocka Bistro (2025-04 – 2026-01)

• Led the team through busy service periods while maintaining fast, high-quality customer service
• Ensured excellent standards of cleanliness and presentation across all stations
• Trained and supported new staff, building confidence and consistency in performance
• Supported smooth shift operations by prioritising tasks, allocating duties and solving issues quickly

Keyholder / Bar Staff / Barista / Waitress at The Chambers (2019-10 – 2025)

• Progressed from bar work to a trusted full-time opener across bar and coffee service
• Responsible for opening the bar and coffee shop, completing readiness checks and preparing for service
• Maintained high standards of cleanliness and customer experience throughout each shift
• Delivered friendly, attentive service and built rapport with regular customers and visitors
• Supported day-to-day operations as a trusted keyholder, ensuring safe and smooth opening routines

General Administration at Total Dental Care (2016-06 – 2016-08)

• Uploaded and organised patient files accurately, supporting easy access for clinical staff
• Maintained confidentiality and followed basic data-handling procedures
• Supported office tasks as required in a professional environment

GCSEs in Secondary school