Sophia Sidhu

Business Development Associate - Esker UK

(2022-02)

Develop growth plans for a globally recognised SaaS company targeting SME's and Enterprise companies
Prospect new and established logos in EMEA region through multi channel communication
Create and expand opportunities, delivering presentations to CFO's and Finance Directors
Generate campaigns based on trends alongside head of marketing
Drive growth by developing and maintaining client relationships, responding to all enquiries in a timely manner
Implementing efficient hygiene within the CRM portal improving efficiency
Provide a consultative, soft sales approach as deepening relationships were a priority
Write blogs and regular social media updates to further champion the brand

Account Manager - The Place Business Centre Dubai - Dubai

(2018-12 - 2021-10)

Expansion for a startup company providing office and co-working spaces and services to individuals and businesses.
Achieve and exceed the target of 1.5m AED (£300,000) to 2.2m AED (£425,000)
Present and negotiate business memberships to prospective and returning customers
Analyse customer data to increase support, loyalty and therefor profits
Organising network events for C suite such as the British and Ukrainian Councils
Tailor making packages for businesses, either monthly memberships or a yearly contract
Effectively manage and oversee accounts, reporting to the CEO on a weekly basis
Giving the highest level of customer expertise to clients even once handovers have occurred

Sales Manager - Physique 57 Dubai - Dubai

(2017-12 - 2018-12)

Coaching team members to upsell memberships and packages, to maintain client loyalty over four sites in United Arab Emirates
Providing first class service within a customer environment – via telephone and email and supporting the team to do the same
Proactive management of complex customer issues and escalations; investigation of any issues, fixing the root cause and/or escalating where applicable to resolve
Confidently seek out brands such as Emirates, Chalhoub and Noon to get involved in our wellness movement, allowing customer growth with their staff members
Organise workshops and events such as Dubai fitness challenge 30x30 from conception to spread brand awareness
Using tools such as social media to promote our fitness model, developing relationships with social media influencers to drive growth and engagement

Sky Sales Operations Manager - Firstsource Solutions BSkyB

(2013-05 - 2017-11)

Responsible for the oversight of the sales and marketing teams selling one the UK's most popular telecommunications, Sky TV, broadband, telephone and mobile
Graduated to Brand Ambassador status due to in depth knowledge of company
Manage and drive the budgets team to achieve and exceed sales targets
Work closely with leaders to strengthen key areas to target efficiency, productivity, sales and profits
Liaise with Finance Manager to assist management in the development and implementation of goals, policies, priorities, and procedures relating to financial management
Supporting CEL's in managing, tracking, monitoring and reporting financial data
Gathering and presenting key data to senior managers
Work alongside sales and marketing teams to create growth plans in terms of discounts that were permitted
Consistently meet or exceed gross profit goals
Being the lead runner for the Derby site, I oversaw the highest sales for Sky Mobile in its first 3 months, exceeding business expectations by 23%

Sky TV Experience Leader - Firstsource Solutions BSkyB

(2012-06 - 2013-05)

Monitor and manage large budgets for discounts that were permitted
Develop in-depth knowledge of business activities including sales and cost allocations
Work closely with operational sales and marketing managers and develop excellent knowledge of the business units' operating environments and workflows
Troubleshoot and observe account performance to ensure optimal performance
Manage weekly, monthly and annual reporting on a timely basis

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