Team development mentor/Office Manager - One avenue group - City of London
(2019-09 - 2022-12)
- Supported new employees throughout their probational period by setting weekly and monthly goals
- assited in training sessions during employee onboarding
- Assited with HR, including managing staff contracts, creating new starter packs,Holiday scheduals and managed absenses
- Liasing with the IT team to insure all systems are running smoothly and reporting any issues that may arise.
- ensuring all new starter onboarding is run smoothing making sure everything they need is arranged in advance
- ensuring Off boarding for leaving employees is run smoothly.
- Keeping up with the day to day offce tasks such as ordering offce supplies, checking IT equipment, meeting rooms are tidy, etc...
Senior Service assistant - One avenue group - City of London
(2017-01 - 2019-09)
- Organized and managed company events, ranging from staff meetings to large-scale conferences
- Developed a system to track and monitor employee performance, resulting in improved productivity
- Organized and maintained electronic and paper fling systems for the offce, ensuring all records were up-to-date and secure
- Assisted with the preparation of documents and materials for meetings, including agendas and presentations
- Greeted visitors and guests in a professional, friendly manner and directed them to the appropriate staff members/Meeting rooms
- Oversaw the scheduling and delivery of all incoming and outgoing mail
- Ordered and maintained offce supplies
- Assisted with onboarding and offboarding of employees
- Co-ordinated the team by assigning daily tasks to team members.
- Helped with any IT issues by raising a ticket with our IT help provider.
Deputy Manager - House of fraser - City of London
(2016-02 - 2017-01)
- Organised staff rotas,holiday scheduals and monitered absenses.
- Completed staff time sheets and uploaded them to payroll
- supported other staff members in meeting their daily targets and KPIs
- Recruiting and training junior staff
- Dealt with customer complaints and fnding a resonable solution
Supervisor - Miss Selfridge - London
(2015-10 - 2016-02)
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Performed cashier duties in a high-volume retail environment, processing up to X transactions per shift
- Developed a retail display strategy that increased sales
- Performed regular stock takes
- Supported managers
- Observing and coached other sales assitants to ensure they met their targets
