Sophie Fruen

Organised • People Focused • Ready for What's Next

Talent

AughtonMember since September 16, 2026

CommunicationCustomer ServiceWorking Independently

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CommunicationCustomer ServiceWorking Independently

About

I am a caring, hardworking and highly organised individual with a positive attitude and a strong willingness to learn. I enjoy planning, organising and making sure things run smoothly, while communicating confidently with people from different backgrounds. My experience in care, retail and customer service has helped me develop strong skills in communication, teamwork, time management, problem-solving and working independently.

I am reliable, approachable and adaptable, with a calm attitude when priorities change. I take pride in my work, enjoy helping others and am always open to feedback and new challenges. I am now looking for an opportunity where I can use my existing skills, develop new ones and build a long-term career.

Experience

Personal Assistant

(2022-01 - 2026-12)

Support day-to-day personal care and practical tasks with dignity, privacy, patience and respect.
Plan and organise appointments, activities, routines and everyday tasks, making sure the day is structured around the person's needs and choices.
Provide companionship and emotional support, building a genuine relationship based on trust, patience and understanding.
Encourage independence and involvement in decisions, supporting the individual rather than unnecessarily taking over.
Communicate sensitively and patiently, paying attention to changes in mood, needs and circumstances.
Adapt plans calmly when needs or circumstances change and respond confidently to unexpected situations.
Work independently, use initiative to solve day-to-day problems and recognise when further advice or support may be needed.
Help make everyday life positive and enjoyable by supporting activities, outings, interests and plans that are important to the individual.

Sales Assistant - ASDA

(2021-01 - 2022-12)

Provided friendly, professional customer service and responded to a wide range of customer needs.
Worked as part of a team while managing changing priorities during busy periods.
Communicated clearly with customers and colleagues and followed company procedures.
Maintained a reliable, organised and professional approach to day-to-day responsibilities.

Barista - Starbucks

(2021-01 - 2021-12)

Delivered welcoming and efficient customer service in a fast-paced environment.
Worked closely with colleagues and communicated clearly to keep service running smoothly.
Maintained high standards of cleanliness, organisation and presentation.
Learned processes quickly while managing multiple tasks and maintaining attention to detail.

Housekeeper / Waitress

(2020-01 - 2021-12)

Provided friendly and professional service while maintaining high standards of cleanliness and presentation.
Prioritised tasks effectively and worked efficiently to meet daily responsibilities.
Developed strong attention to detail, teamwork and adaptability.