Sophie Henderson

Retail Supervisor with experience in fast-paced environments, supporting team performance and delivering excellent customer service. Confident supervising staff, managing cash-up processes, producing sales and performance reports, and maintaining strong visual standards. Known for a proactive, hands-on approach, clear communication, and consistently working to targets while supporting and motivating colleagues.

Supervisor at USC (2025-05 – Present)

Promoted to supervisor role based on strong performance and reliability.

• Promoted to supervisor role based on strong performance and reliability
• Complete end-of-day cash-up and ensure accurate till reconciliation
• Produce sales, trade and performance reports, including BI reporting
• Manage inter-branch transfers and support stock accuracy
• Supervise and support staff on shift; help train and motivate colleagues to meet targets
• Support rota planning, visual merchandising and management meetings

Sales Assistant at Sports Direct (2022-06 – 2025-05)

Consistently met and exceeded sales targets through strong product knowledge and customer engagement in a fast-paced retail environment.

• Consistently met and exceeded sales targets through strong product knowledge and customer engagement
• Delivered high-quality service in a fast-paced retail environment, remaining calm under pressure
• Handled deliveries and stock processing
• Maintained shop-floor standards
• Supported cash-up and closing procedures
• Worked collaboratively, supporting and motivating colleagues to achieve team goals

Food Server / Bar Staff at Brewer's Fayre (2021-10 – 2022-06)

Maintained high standards of food hygiene, cleanliness and customer service in a fast-paced environment.

• Set up and served tables, managed reservations and supported bar service
• Maintained high standards of food hygiene, cleanliness and customer service
• Worked efficiently in a fast-paced environment, taking and delivering orders in a timely manner
• Applied judgement and confidence when serving alcohol to ensure age restrictions were followed

Catering Assistant / Bar Staff at Airth Castle (2021-02 – 2021-10)

Supported weddings and conferences with room set-up, guest service and bar assistance.

• Supported weddings and conferences, including room set-up and guest service
• Assisted bar service and maintained high standards of cleanliness and hygiene
• Developed resilience through long shifts while maintaining excellent customer care

College Placement at Acre-Wood Nursery

Completed placement in the 0–2 years nursery room as part of NC in Child Care, building confidence in teamwork, communication and providing high-quality care.

• Completed placement in the 0–2 years nursery room as part of NC in Child Care
• Built confidence in teamwork, communication and providing high-quality care

College Placement at Our Lady's Primary School

Provided classroom support to primary pupils with classwork and skill development.

• Provided classroom support to primary pupils, helping with classwork and skill development
• Assisted with class projects, encouraging engagement and managing time effectively to meet deadlines

Volunteering at Dollar Nursery Academy

Volunteered to gain practical experience and support learning.

• Volunteered at Dollar Nursery to gain practical experience and support learning
• Developed communication skills, confidence, and a strong understanding of teamwork and responding to others' needs

National 5 in English – St Modan's High School

National 5 in Numeracy – St Modan's High School

National 4 in Maths – St Modan's High School

National 5 in Administration – St Modan's High School

Retail Modern Apprenticeship in Retail – Sports Direct

National 5 in Child Care – Forth Valley College Stirling

NC in Child Care – Forth Valley College Stirling