Sophie James

A proactive and highly organised professional with wide-ranging experience in executive support, stakeholder engagement, project coordination and office management. Confident working with diverse teams, managing daily operations, budgets and compliance, while delivering positive experiences for clients, colleagues and communities. Skilled at developing clear processes, maintaining high standards of service and supporting organisational goals.

Now seeking a new opportunity where I can apply my strong people skills, organisation and practical approach to add value in a forward-thinking team.

Engagement Projects Coordinator - Arriva Rail Services

(2024-03)

• Coordinate HR and engagement projects to time, budget and scope.
• Provide project administration, maintaining accurate records and systems.
• Act as a key communication link between project teams and stakeholders.
• Track project progress and support delivery of agreed actions.
• Support employee engagement initiatives and HR deliverables.
• Managed the annual employee survey, analysed results and created action plans to drive engagement and improvement.

Executive Support - Grand Central Rail

(2018-12 - 2024-02)

• Provided high-level support to senior leadership.
• Led end-to-end office relocation project.
• Supported community and volunteer engagement programmes.
• Designed onboarding and training resources.

Personal Assistant - Jaguar Cars York

(2015 - 2018)

Marketing, Events & Social Media Coordinator - Jaguar Cars York

(2010 - 2015)

Accounts & Administration Assistant - Jaguar Cars York

(2005 - 2010)

GCSEs - 10 Subjects

AVCE Travel & Tourism (Double Award) (2002)

Certificate in Travel Agency (ABTAC) - City & Guilds (2002)

Certificate for Resort Representatives (2002)