Sophie-Jayne Allen

My proactive approach, combined with a strong work ethic and sensitive empathetic nature, has enabled me to not only meet but exceed expectations in my roles. This has allowed me to take on progressively more significant responsibilities throughout my career. I genuinely thrive in fast-paced, dynamic work environments, and my ability to quickly learn, collaborate effectively, and drive results has been pivotal in earning the trust of my peers.

After having the belief in my ability and applying for a role I felt I needed more experience in, I have demonstrated I was more than ready for this new challenge, this has driven my belief that continuous learning and stepping outside my comfort zone are essential for personal and professional growth. This has led me to embrace challenges and to actively seek out opportunities to expand my skill set and take on roles that require increased leadership and accountability.

I'm excited by the prospect of contributing my experience and expertise to a team that values ambition, dedication, and the pursuit of ambition. I'm eager to further establish myself as an integral part of such a dynamic team and to embrace additional responsibilities as the next step of my professional journey.

• Receive and accurately document customer complaints through various communication channels. 
• Investigate and analyse complaints in line with the Complaint Handling Code.
• Develop strong relationships both with internal colleagues and customers. 
• Identify failures in line with our company policies that impacted customers experience and provide constructive feedback to both my colleagues and management based on my findings. 
• Responsibility for complaints received by the Housing Ombudsman and ensure we are meeting their deadlines and requirements. 
• Demonstrate excellent data keeping ensuring all information is documented correctly and clearly. 
• Regularly following up with customers to ensure satisfaction and prevent further recurrence. 
• Issue compensation in line with the Housing Ombudsman Guidelines. 
• Write and deliver formal Stage 1 response letters. 
• Collaborate with cross-functional teams to develop a resolution strategy. 
• Support senior members of the team by collating information packs to submit to the Housing Ombudsman as part of evidence requests. 

Deliver difficult outcomes in line with our policies that may not

- CPD International Open Academy Course - Certificate in Personal Assistance 

-IAO Diploma - Business Administration (City & Guilds)

-NVQ Level 2 - English/Maths/ICT (City & Guilds)

-Distinction*- (A Level grading) – Film, TV & Radio production – Liverpool Media Academy. (University educated but did not graduate due to a change in career path) – University of Salford.

• 9 GCSE’s grade C & above (Including Maths, English & ICT) - Knowsley Park Centre for Learning