Sophie Kinross

Passionate, with 3 years of experience working in tech, in innovative and problem-solving roles. Proficient with CRM software systems, Excel, Artificial intelligence machine learning, SMS campaigns, cloud-based systems, programming, and testing.

Account management experience, representing the company and maintaining relationships with clients. Previous success in a competitive sales role.

Experience in event management and hospitality positions, with strong focus on customer satisfaction.

B.A Hons in Politics and International Relations (2:1) focusing on international law and development. Excellent verbal and written communication skills.

Tech Support

• I provide efficient technical solutions with high standards of customer service, whilst dealing with high pressure situations, and handling the processing of complaints. 
• I troubleshoot issues, using basic programming, resources like the NHS Spine and collaborating with the wider support network, working closely with the implementation team, developers and testers.
• I am a company representative and guide our customers in the use of the cloud based PMR system, artificial intelligence machine learning systems and pharmaceutical robots.
• I provide guidance in how to integrate our AI systems into pharmacies and explain how this solution complies with the NHS, MHRA, and other regulatory bodies with stringent protocols and legislation. 
• I am trained in handling sensitive data and patient records to GDPR standards.

Account manager:

• I experienced range of roles within a tech company, including were sales, administration, online helpdesk and account management.
• In account management, I maintained the accounts of clients such as the NHS, Ministry of Defence and several Local Council authorities. 
• I assisted setting up the contractual arrangements with these organisations. I organised the accounts invoices and organised their CRM databases to a high standard. I conducted focused reports and the yearly renewals of the accounts.
• I used my interpersonal skills and demonstrated my ability to be appropriate, transparent, accountable, and confidential when representing the company whilst working with these organisations.
• I would undertake large data gathering projects, and market analysis aimed to target future clientele.

Bachelor of Arts : Politics and International Relations (2:1), 08/2022

The University of the West of England - Bristol

Key modules: Feminist Studies, International Law, American Foreign Policy, Terrorism Security and Migration in Europe and International Development.

Dissertation: ‘Is the United States’ use of force an effective tool in the promotion of democracy: An analysis of Vietnam and Iraq as case study’s?’ (1st).