Sophie May

I’m a hardworking and reliable student currently studying Level 2 Property Maintenance at Hereford and Ludlow College. Possesses strong communication, teamwork, and customer service skills gained through retail, hospitality, and volunteering experience. Enthusiastic, quick to learn, and able to work effectively in fast-paced environments while maintaining a positive and professional attitude.

Work Experience

Christmas Sales Assistant

WHSmith, Hereford

16 December 2024 – 5 January 2025

• Assisted customers with enquiries and purchases.
• Replenished and organised stock on shelves.
• Maintained high standards of store presentation.
• Worked effectively as part of a team during the busy Christmas period.
• Helped ensure a positive shopping experience for customers.

Waitress

Magic Masala, Hereford

• Greeted customers and took food and drink orders.
• Processed customer payments accurately.
• Delivered excellent customer service in a busy restaurant environment.
• Worked closely with colleagues to ensure smooth service.
• Maintained a professional and friendly attitude with customers.

Volunteering Experience

Volunteer The Big Eat, Hereford

Ongoing

• Assisted with preparing and serving meals for people experiencing financial hardship.
• Worked as part of a team to support community members.
• Contributed to creating a welcoming and supportive environment.
• Demonstrated compassion, reliability, and commitment to helping others.

Education

Level 2 Property Maintenance

Hereford and Ludlow College

Current

Studying practical and theoretical aspects of property maintenance, including building repairs, maintenance techniques, health and safety, and construction-related skills.