Sophie May

I am a highly motivated individual who enjoys working as an individual and as part of a team. I have a proven track record for consistently delivering first class customer service through excellent communication skills at first point of contact. I am outgoing, confident and relish learning new skills. I can adapt to change quickly and professionally and always ensure I bring my personality into all that I do.

Shift Manager - Greggs

(2025-11)

I'm in charge of running the shifts, making sure everything goes smoothly, helping to coach team members and closing the shop

Shift Leader/Duty Manager - Caffè Nero-Salisbury - Wiltshire

(2024-06)

As a shift leader it's my job to make sure the shift runs smoothly. We currently have no manager so I am acting as manager until we get a new one. Which means I've been doing stock ordering, banking and in charge of doing rotas

Barista - Waitrose-Salisbury

(2023-10)

Leaving due to relocation

• Mastered various coffee brewing methods to consistently deliver high-quality beverages.
• Provided personalised recommendations for specialty drinks tailored to individual tastes.
• Cultivated a warm and welcoming atmosphere, fostering a sense of community within the cafe.
• Executed precise espresso extractions and maintained a clean and organized workspace.
• Enhanced customer service skills through engaging interactions with patrons.
• Developed a deep appreciation for the role of hospitality in creating memorable guest experiences.

Deputy Head Housekeeper - Hotelcare-Salisbury

(2022-07 - 2023-10)

• Oversaw daily operations of housekeeping department, ensuring cleanliness and organisation met high standards.
• Managed a team of housekeeping staff, delegating tasks and providing guidance to ensure efficiency and productivity.
• Implemented and maintained cleaning schedules to meet the needs of guests and ensure rooms were prepared in a timely manner.
• Conducted inspections to uphold cleanliness standards and address any deficiencies promptly.
• Collaborated with other departments to coordinate guest requests and ensure seamless service delivery.
• Assisted in training new housekeeping staff on cleaning procedures and hotel standards.
• Contributed to budget management by monitoring inventory levels and recommending supplies as needed.

Senior Team Member - Greggs-Salisbury

(2020-01 - 2022-07)

• Provided leadership and support to team members, ensuring smooth operations during shifts.
• Trained new team members on company procedures, customer service standards, and product knowledge.
• Assisted management in resolving customer complaints and addressing issues to maintain customer satisfaction.
• Conducted inventory management tasks, including restocking shelves and monitoring product availability.
• Demonstrated exceptional product knowledge to assist customers with inquiries and recommend suitable products.
• Participated in team meetings to discuss sales targets, promotional activities, and operational updates.
• Collaborated with colleagues to maintain a clean and organised store environment, including performing cleaning tasks and organising displays.
• Implemented problem-solving skills to handle challenging situations and contribute to a positive work environment.
• Demonstrated strong leadership and problem-solving skills to address challenges and maintain guest satisfaction.